Lead Clinical Coordinator, Breast Imaging

Job Description - Lead Clinical Coordinator, Breast Imaging (3299463)

Reporting to: Operations Manager of Breast Imaging

Overview: The Lead Clinical Coordinator is responsible for maintaining high levels of communication and efficiency to provide exemplary administrative support to the Breast Imaging Division, clinical department, referring providers, and patients. The Lead Clinical Coordinator follows established department and hospital policies and procedures, works cohesively as a member of the Breast Imaging team, and seeks timely solutions to enhance the patient experience.

Responsibilities:

1. Perform all staff Clinical Coordinator duties as assigned and required.
2. Gain advanced knowledge to understand, effectively utilize, and train others on all computer systems, primarily the EMR.
3. Gain advanced knowledge of breast imaging studies, procedures, and associated medical terminology.
4. Communicate regularly with assigned members of the Clinical Coordinator work group, Mammographers, Sonographers, Medical Assistants, Tech Aides, Breast Imaging Radiologists, and Breast Imaging Leadership.
5. Act as a communications liaison between the Breast Imaging Radiologists and referring providers, staff, patients, and visitors.
6. Answer and screen telephone calls for section Radiologists and the clinical department.
7. Maintain organized, detailed, and accurate information to guide patients and visitors.
8. Schedule appointments in person with patients as needed.
9. Perform all mammography tracking functions in compliance with MQSA and department standards.
10. Daily coordinate work assignments for the assigned work group.
11. Provide feedback to the Operations Manager and Breast Imaging Leadership on individual contributor work performance.
12. Attend staff meetings and educational programs as required.
13. Actively participate in Quality Improvement projects and assist with regulatory administrative duties.
14. Perform other related administrative or clerical duties as required.
15. Adhere to all tasks outlined in this job description and all hospital and department policies and procedures.

Minimum Requirements:

Bachelor’s Degree preferred OR extensive experience in Breast Imaging or Breast Health and coursework in medical terminology and office procedures. Four (4) to Five (5) years’ experience in a hospital or ambulatory clinic setting.

Massachusetts General Hospital is an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

Primary Location:

MGH Main Campus

Job:

Administrative Support

Organization:

Massachusetts General Hospital (MGH)

Schedule:

Full-time, Standard Hours: 40

Shift:

Day Job, Posted Shift Description: Monday through Friday