Digital Product Manager - New

Job Category : Office of the Publisher’s Agent

Requisition Number : DIGIT001489

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• Posted: September 26, 2024
• Full-Time
• On-site

Locations

Headquarters, Boston, MA
210 Massachusetts Ave
Boston, MA 02115, USA

Department: Office of the Publisher’s Agent, Mary Baker Eddy’s Writings (OPA)

SUMMARY

Under the direction of the Publisher’s Agent, join a team of dedicated Christian Scientists focused on the accuracy and availability of Mary Baker Eddy's works. This position manages the detail, delivery, and customer experience for all digital and audio products of the Bible and Mary Baker Eddy’s published writings in all languages. In so doing, the incumbent will substantially contribute to making the Bible and Mary Baker Eddy’s writings more easily available and usable to a global audience.

Responsibilities include overseeing the Concord software study package, ebooks, audiobooks, and language translation tools; proactively collaborating with internal colleagues and vendors; and metaphysically supporting the Bible and Mary Baker Eddy’s writings.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee all product-management aspects related to creating and distributing digital and audio products of Mary Baker Eddy's writings in all languages. Responsible for delivering an outstanding customer experience with digital products, while also ensuring the integrity and accuracy of her texts. (Products include but are not limited to Concord, eBooks, etc.) (75%)
• As Product Owner on the Concord Scrum team, set the strategy, schedule, and deliverables for the team based on customer feedback. Work closely with teammates who are on point for technical and marketing components.
• Direct technical lead’s communication with outside developers; serve as first-tier beta tester; coordinate informal group of beta testers for additional testing when needed.
• Propose product enhancements that will drive additional subscriptions and increased product exposure.
• Serve as point person for all marketing and customer service initiatives, such as: in conjunction with Promotion & Design Services Group (P&DSG) and Digital Services Solutions (DSS), create and implement marketing initiatives in all categories and languages available (Subscriptions, Read-only, Free Trials, and Cancellations) such as email marketing journeys, Concord periodical advertisements, website copy, training webinars, and more;
• Lead the work to continually update and improve the Concord product website and associated Help Center, including creating help videos and articles when needed;
• Plan and execute training sessions for customers, including Concord webinars;
• Identify opportunities to engage directly with customers to both improve their experience and to improve Concord; track customer feedback, examine analytics stats gathered by specialists, connect regularly with customer support team, and surface ideas for feature improvements and bug fixes.
• Facilitate Publisher’s Agent’s approval of all TEI updates.
• Oversee English and translated content additions and/or updates to Concord.
• Work closely with CSPS product owners (Bible Lesson, JSH, etc.) to identify areas where the products could mutually support or benefit each other.
• With regard to digital products, represent OPA with internal and external audiences (including the Christian Science Board of Directors); make presentations and prepare written communications as needed.
• Coordinate updates and improvements to eBook and audiobook files, including their associated marketing materials, and their distribution both on the CSPS online shop, and on other industry-recognized platforms; monitor industry trends and identify opportunities that will help align our product offerings with industry standards; work with eCommerce and Product Fulfillment Manager to track ebook sales.
• Represent OPA’s English and translated digital products in organization-wide strategy meetings on topics including (but not limited to) audio, Amazon, and assisting Christian Science Reading Rooms with digital product sales.
• With OPA’s Translations Manager, determine priority for providing technical/digital support for current and future projects. (25%)
• Provide technical training and tier-1 support to confidential contractors as needed.
• Research and propose solutions to ongoing gaps in technological connections between print and digital file management.
• Propose updates and improvements to long-term storage and maintenance of digitized translated manuscripts.
• Online Shop presence: serve as liaison between OPA and Reading Room and Online Shop team pertaining to translated product presence and accuracy on online shop for 100+ translated titles.

STAFF MANAGEMENT AND JOB CONTACTS

Reporting Relationships

Regular Contacts

This position will work closely with colleagues working in the fields of product development, IT, fulfillment, marketing/design, and customer service. This position has regular contact with all internal and external departments, outside vendors, and with members of The Christian Science Board of Directors.

JOB REQUIREMENTS

Education/Experience

Requires a college degree with minimum of 7+ years strong professional experience or equivalent in a product management environment; technical, marketing, and/or publishing experience a plus.

Knowledge/Skills

Spiritual discernment, humility, meekness. Incumbent should have strong interpersonal skills, business acumen, and the ability to effectively manage a diverse workload. Proven written and oral communication skills and good presentation skills required. Demonstrated competence managing multiple projects in a first-rate fashion; must be good at setting priorities and initiating and fostering strong working relationships. Ability to maintain confidences.

Demonstrated problem-solver who takes initiative and has superb follow-through, information-gathering, organizational, and project management skills; intelligent, conscientious, and hardworking self-starter. Confident team player who also works well independently; expected to maintain a poised demeanor even in pressured or ambiguous situations. Must be delighted at the opportunity to deeply study Mary Baker Eddy’s writings in conjunction with this work, as well as research the history of their publication and their relationship to the church organization. Publishing knowledge preferred; understanding of basic book design a plus.

This position should be energetic, upbeat, thoughtful, creative, willing, gracious, discerning, kind, receptive, and solution-oriented.

Qualities

Incumbent should be spiritually discerning, humble, thoughtful, collaborative, flexible, gracious, willing, and creative. Ability to maintain confidences and handle confidential information with discretion is very important.

Must be delighted at the opportunity to deeply study Mary Baker Eddy’s writings in conjunction with this work.

Individual must have strong word-processing skills (such as Google Suite). Must be extremely comfortable with learning new technologies. Experience with software development and/or testing preferred. Experience with XML, TEI, ebooks, or other aspects of digital publishing a plus; agile (such as Scrum), Trello, SalesForce, and/or Jira experience preferred. Familiarity with Adobe Acrobat & InDesign, and/or the translation memory software MemoQ a plus.

An individual in this position should be comfortable in a highly prayerful, fast-paced, and flexible atmosphere. This position will work in the Publishing House in Boston, MA; little to no travel is expected.

Engagement with Christian Science

Mother Church membership and Primary Class instruction are required.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.