Manager, Home Equity Processing
The Home Equity Processing Manager will oversee a team of Processors and Production Assistants. The Processing Manager will direct the daily work and production of the team to ensure service level commitment and member satisfaction. This role is key in providing coaching and development for the team.
S3 STAR Values :
- Service
- Teamwork
- Attitude
- Results
Direct Report: Assistant Manager Processing, Processors, Production Assistants
Location: Hybrid- Columbia Office
TOP JOB RESPONSIBILITIES:
- Provide guidance, training, development, and coaching to the team.
- Responsible for administrative duties including approving timecards, reviewing leave requests, and maintaining remote rotation for Production Assistants.
- Manage daily communication to support Processing challenges and questions.
- Oversee production by utilizing reporting to ensure Processors are meeting their daily expectations and SLAs.
- Manage Production Assistant workloads to ensure timely processing of member documents and vendor orders.
- Assist with member and partner escalations.
Other responsibilities and opportunities:
- Review surveys and member feedback to develop and implement action plans.
- Facilitate relationship meetings with external vendors, Partners and S3 leadership.
- Collaborate with staff to look for resolutions on streamlining processes.
- Responsible for workforce planning to ensure sufficient workload coverage.
- Additional job-related projects and duties as assigned by management.
CORE COMPETENCIES:
- Knows the Business
- Coaches and Develops
- Manages Performance
- Practices Accountability
- Fosters Engagement
QUALIFICATIONS & SKILLS:
- 4 years of work experience in home lending or the banking industry required.
- 3 years of management or leadership experience required.
- Must be customer service oriented.
- Strong communication skills both verbal and written.
- Ability to work in a fast-paced environment.
- Proficient with Microsoft Office (Teams, Word, Outlook). Basic functions in Excel.
- Loan Origination System experience preferred.
- Proven ability to lead and influence.
PERKS AND BENEFITS:
- Group medical, dental, and vision coverage insurance
- Generous Paid Time Off
- Up to 11 Paid Holidays Per Year
- 401(k) With Employer Match and Discretionary Contribution
- Employee Referral Program
- Wellness Programs
- Peer-to-Peer Recognition Program
- Salary commensurate with experience with an expected range of $70,000-$85,000 per year.
About S3:
We are excited to share that S3 was named a Top Workplace of 2022 and 2023 through the Baltimore Sun, 2023 Top Workplace in the USA as well as for leadership, and 2023 America’s most loved workplaces by Newsweek. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we’ll invest in your learning and development through training programs designed to power your success.
S3 is a Credit Union Service Organization (CUSO) which is an organization, owned by credit unions. We serve credit unions by supporting their operations and delivering world class service. We support the credit union members with their loans, deposits and other financial needs to achieve their goals.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.”
ADA Statement & Requirements
S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.
Work Environment - This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.
Cognitive Requirements -
Occasionally: Perform basic mathematical computations. Comprehend materials and follow instructions. Analyze and compute information. Problem solving and critical thinking. Exhibit excellent customer service skills. Facilitate meetings; speak to groups.
Frequently: Works independently, little supervision needed. Effectively communicate verbally and in writing. Exercise good judgement/reasoning and resourcefully solve routine problems. Organize and handle multiple tasks and prioritize.
Constantly: Works independently, little supervision needed. Handle confidential/sensitive information. Motivate, lead, influence and collaborate with others both internally and externally.
Physical Requirements -
Constantly: Sit- Remaining in a seated position for long periods of time. Use hands/fingers for repetitive keyboard & hand motion. Speak coherently.
Emotional Effort - Occasional short deadlines. The work environment is occasionally hectic with periods of high stress.
Internal/External Interaction - Steady and ongoing with occasional periods of low volume.