Assistant Spa Manager at Hand & Stone Massage and Facial Spa Wilmington - Kirkwood Highway
Location: 4397 Kirkwood Hwy, Wilmington, DE 19808
Benefits:
- 401(k) with company match
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
About Us:
FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, operating more than 58 locations across 8 states. We prioritize our people and offer benefits that enhance the well-being of our team.
Responsibilities:
- Provide excellent customer service and experiences to all guests and members
- Maintain personal sales performance, meeting or exceeding expectations
- Oversee and manage daily operations of the front desk
- Assist General Manager in managing sales performance by driving key metrics
- Assist in recruiting, hiring, onboarding, and training process
- Train, monitor, and coach performance
- Membership education and sales - including sales goals and incentives
- Passionately promote products and services
- Administrative duties in conjunction with the General Manager including reporting, cash handling, etc.
Role Requirements:
- Passion for communicating with people and providing excellent service
- Capability to work flexible hours including nights, weekends, and some holidays
- Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities
- Excellent verbal and written communication skills
- A fast learner, with a positive attitude
- Comfortable in a fast-paced, high-volume environment
- Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
- A strong team player with the ability to work independently under minimal supervision
- Exceptional organizational skills, including attention to detail and multitasking
- Critical thinking skills, including customer conflict resolution
Compensation Package:
- Base Salary: $16-$18 per hour, based on experience
- Bonus: Monthly performance bonuses ranging from $300 to $400
- Commission: Uncapped commission structure with top performers earning an additional $1-$2 per hour
- Total Average Earnings: $35,000 to $44,000 annually, based on performance
We can’t wait to meet you!
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company from Hand and Stone Franchise Corp. and any of its affiliates. Each independent franchisee is solely responsible for all employee-related decisions.
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