IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this jobThis job is a member of the Information Technology Team within the Supply Chain DivisionResponsible for both traditional and cloud-based infrastructure implementations based on designs from infrastructure architectsWhat you'll doBuild end-to-end monitoring infrastructure (Logging, Metrics, Tracing) and work closely with other Product Teams to provide the right tooling to measure the reliability of our systemsCollaborate with development and operations teams to ensure availability and reliability of applications, hardware and infrastructureManage physical servers, virtual machines (VMs), network equipment, hardware control systems, autonomous mobile robots (AMRs), autonomous guided vehicles (AGVs)Administrate SQL Server instances for backups, restores, data purges, and failoversEfficiently handle live production incidents, debug/troubleshoot application, hardware and infrastructure related issues and implement SRE best practicesImplement and improve on continuous integration / continuous deployment automation using DevOps toolsFacilitate incident management, post-incident reviews, and remediation tasks to reduce the frequency and severity of incidentsAll you'll need for successMinimum Qualifications- Education & Prior Job Experience4 years of experience in software engineering, SRE or performance engineering role2 years of experience in Azure cloud architecture, networking, security and administrationProficiency in programming languages such as Java, Python, or similar, with demonstrated experience in software development or coding-related projects.Expertise in Terraform and CI/CD tools like Jenkins and GitHubExperience with Event Hub client configuration and monitoringExperience with SQL Server and Mongo databasesHands-on expertise with monitoring and logging tools such as DynaTrace, Mezmo, LogInsight, ThousandEyes etc.Knowledge of Kubernetes and Kafka is a plusPreferred Qualifications- Education & Prior Job ExperienceAirline Industry experiencePrevious automated warehouse/supply chain experienceSkills, Licenses & CertificationsExcellent communication and teamwork abilitiesWhat you'll getFeel free to take advantage of all that American Airlines has to offer:Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and moreFeel free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICYAmerican Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.