Front Desk Supervisor

Red Roof Inn was incorporated by founder James R. Trueman in 1972. The brand’s first hotel opened in Columbus, Ohio, with a single room rate of $8.50 in 1973. Today, Red Roof has nearly 400 properties nationwide and serves millions of guests each year. For over 40 years, the company and hotels have been known for a warm and welcoming spirit.

Red Roof is a leader in the economy hotel market with both franchised and corporate-owned properties. The primary goal at Red Roof is to provide customers a savings without sacrificing comfort. Most recently, Red Roof made keeping in touch while traveling that much easier with their Free Communication. Guests can take advantage of free Wi-Fi, local and long distance calls within the continental U.S., and up to 10 fax pages sent within the continental U.S. Additionally, the brand stands behind their Hassle-Free Guarantee: should a guest have a concern during their stay, simply contact the front desk and allow them to address and solve the problem. If they cannot resolve your concern prior to your departure, they don’t expect you to pay for that night. In 2009 Red Roof unveiled their NextGen hotels, featuring sleek exteriors with luxuriously appointed and technologically advanced interiors that signal a new era for the hotel chain. The Columbus, Ohio-based company has more than 3,500 employees.

Job Description

The Front Desk Supervisor is responsible for supervising all front desk operations, staff and scheduling, and managing the hotel’s inventory. This position usually works a regularly scheduled front desk shift and must be available to work any shift as needed. This position requires strong communication skills and demonstrated leadership abilities.

Position Responsibilities

1. Directly supervise all front office staff and ensure proper completion of all front office duties while providing excellent service to guests.
2. Direct and coordinate the activities of the front desk, reservations, guest services, and telephone areas.
3. Ensure the proper appearance of the front desk, reservations, guest services and all public areas, including the complementary coffee area.
4. Assist with various accounting/financial functions including AP, city ledger billing, guaranteed no-show billing, direct bill accounts, 100% files, end-of-month reports and other department reports.
5. Aggressively pursue the hotel’s revenue goals and effectively utilize yield management and revenue maximization tools. Constantly seek new ways to increase room revenue and occupancy.
6. Work closely with the sales team to capitalize on all revenue opportunities while aggressively and effectively managing and continuously updating rates on the web and all other distribution channels.
7. Effectively control and manage all front office and operational expenses including labor, overtime, supplies, etc., and seek and implement cost savings strategies.
8. Other duties as assigned.

Qualifications

1. Bachelor’s degree or equivalent work experience preferably in hotel, restaurant or retail management required.
2. 2 years of supervisory/management experience strongly preferred.
3. Excellent verbal and written communication skills and customer service skills required.
4. Must be proficient in MS Office (Excel, Word, Outlook, etc); PMS experience preferred.
5. Profit and loss and budgeting experience strongly preferred.
6. Sales background and rate/yield management experiences are preferred.

Additional Information

This opening is at our downtown Chicago - Magnificent Mile location.