Supply Chain Manager

Job Title: SCL/CSR Manager

Location: Monrovia, California

Position Type: Full-Time

Job Overview: The SCL/CSR Manager will oversee the supply chain logistics and customer service operations, ensuring efficient and effective processes that enhance customer satisfaction and optimize resource utilization. This role requires a strategic thinker with excellent leadership skills and a strong understanding of supply chain dynamics and customer relationship management.

Key Responsibilities:

• Supply Chain Management:
• Develop and implement supply chain strategies to improve efficiency and reduce costs.
• Monitor inventory levels and manage logistics to ensure timely delivery of products.
• Collaborate with suppliers, manufacturers, and distributors to optimize the supply chain.

• Customer Service Management:
• Lead the customer service team to deliver exceptional service and support.
• Establish metrics and KPIs to measure customer satisfaction and service performance.
• Address and resolve customer inquiries and complaints in a timely manner.

• Cross-Functional Collaboration:
• Work closely with sales, marketing, and product development teams to align supply chain operations with business objectives.
• Facilitate communication between departments to enhance overall service delivery.

• Process Improvement:
• Analyze supply chain and customer service processes to identify areas for improvement.
• Implement best practices and technology solutions to enhance operational efficiency.

• Team Leadership:
• Recruit, train, and develop a high-performing team of supply chain and customer service professionals.
• Foster a collaborative and positive work environment that encourages innovation and continuous improvement.

Qualifications:

• Bachelor’s degree - Required
• 3+ years of experience in supply chain management, logistics, or customer service.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficient in supply chain management software and customer relationship management tools.
• Leadership experience with a proven track record of managing teams effectively.
• SAP
• MS Office skills, including Word, Excel and Outlook - Required