General Manager

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As General Manager , you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook; you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development, and operations management. We hope you are up for it!

What You'll Do:

• Manage the on-site daily operations of Via’s service on behalf of Indianapolis.
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team.
• Manage and mentor the on-site team of dispatchers and shift managers.
• Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations.
• Liaise closely with Via senior management and Via’s external partners.
• Develop clear metrics for the team and visibility into results against KPIs and priorities on a weekly basis.
• Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Ensure compliance with all relevant federal, state, local, and company policies, procedures, and regulations on service operations.
• Lead, coach, and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Who You Are:

• Experienced operations manager, with at least 8 -10 years of experience.
• You are an independent self-starter; you thrive in fast-paced environments and feel comfortable with a very high level of responsibility.
• You are a savvy and tactful communicator: you intuitively find the right tone in every situation.
• You desire to foster a culture deeply committed to providing a world-class customer service experience.
• You are a detail-oriented executor: you’re obsessively action-oriented and thrive while operating autonomously.
• You are an experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams.
• You are flexible and adaptable; you love the challenge of adapting to change rapidly and making things work on the fly.
• You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person you work with.
• You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility.
• You are a problem solver; you don’t accept the status quo and are always looking for creative solutions.
• Experience working in transit is a plus.

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Base salary range: $110,000-$160,000.
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Ready to join the ride?

Via is an equal opportunity employer.