Assistant Store Manager - White House Black Market

Assistant Store Manager - White House Black Market

Location: Westlake, Ohio, 44145, United States

Region: Midwest

Reference Number: 2461

Position Type: Permanent

Category: Retail

Job Function: Store - Management

Job Overview

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

Position Objective:

The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability.

Functional Responsibilities:

1. Analyzes sales reports and KPIs to determine the needs of the business; partners with Store Manager to execute in-store business and sales strategies.
2. Establishes and communicates clear expectations, holding store team accountable for achieving brand performance and behavior standards.
3. Controls payroll and supply budget.
4. Performs and oversees operational activities such as scheduling, audits, inventory, and payroll accuracy.
5. Ensures compliance with laws, loss prevention policies, and operational procedures.
6. Develops a high-performance culture, motivating the sales team to meet assigned goals.
7. Trains and coaches the selling team on product knowledge.
8. Models and promotes customer service principles, ensuring prompt resolution of customer concerns.
9. Assists in recruiting, hiring, and developing a high-performing team.
10. Drives associate engagement by recognizing outstanding performance.

Qualifications:

1. High School diploma or equivalent.
2. 2+ years of retail management experience preferred.
3. Must be 18 years of age or older.
4. Excellent communication skills.
5. Proven customer service skills with a strong sales track record.
6. Strong organizational and leadership skills.
7. Able to work a flexible schedule, including nights, weekends, and holidays.

Physical Requirements:

1. Constant walking/standing - 67-100% of 8-hour shift.
2. Occasional lifting up to 50 lbs. - 1-33% of 8-hour shift.
3. Frequent climbing - 34%-66% of 8-hour shift.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, or any other category protected under federal, state, or local law.