VP of Operations

About Vivante

Vivante Health is an innovative startup, backed by leading digital health investors, reinventing the way chronic conditions are managed. We’re filling the unmet needs of people with chronic conditions that are invisible, neglected or stigmatized, starting with digestive disease.

Why digestive? Because an astonishing 70 million people in the US are affected—that’s twice the number with diabetes and more than many other chronic conditions combined. Unlike other chronic conditions, though, digestive diseases often go untreated or misdiagnosed…because of stigma.

At Vivante, we think it’s time to bring digestive health to the forefront while providing REAL solutions to the millions who are struggling and don’t know where to turn. Our health management ecosystem, GIThrive, empowers people—through brilliant technology and advanced science—to spend less time worrying about their digestive symptoms and more time living life. GIThrive is the first employer-sponsored program for digestive health.

We’re a young company, but our collective experience in clinical care, patient education, and consumer technology is unmatched. If you have the knowledge, passion and experience to enhance our team and the idea of working for a fast-paced, sometimes chaotic startup excites you, we’d love to hear from you.

With a remote-first workforce, we’re changing the way healthcare is delivered.

Position Summary

We are looking for a VP of Operations to oversee daily operations and execute against strategic growth initiatives. This individual will be responsible for ensuring the seamless implementation and delivery of our services and products, maintaining high operational standards and driving efficiency across all aspects of the organization. The VP of Operations will oversee our growing Client Implementations, Client Success, Member Services, and Supply Chain teams. We are looking for a dynamic and experienced operator who can thrive in a fast-paced, innovative environment and contribute to the company’s mission of revolutionizing digital health, gut first.

Responsibilities Include:

1. Strategic Leadership: Develop and implement operational strategies aligned with Vivante’s overall goals and objectives. Lead the teams and their direct reports under Operations in executing these strategies effectively and efficiently.
2. Preparing for Scale: Evaluate existing and establish new operational processes to ensure team readiness for high scale growth.
3. Performance Monitoring: Establish key performance indicators, metrics, and dashboards to monitor the performance of operational functions. Regularly analyze data and provide insights and updates to the executive team.
4. Team Management & Growth: Lead our growing Client Implementation, Client Success, Member Services, and Supply Chain teams through a period of rapid growth and scaling. Manage capacity planning to ensure timely and efficient hiring.
5. Cross-functional and Executive Level Collaboration: Foster collaboration across interconnected teams within and outside of the Operations function. Represent the Operations team in core cross-functional settings (e.g. Product Stakeholders, strategic projects, etc) and upward to the executive leadership team.

You'll be a good fit here if you are:

1. A team player. You like collaborating closely with colleagues across the company.
2. A self-starter. You thrive in fast-paced, high growth environments.
3. Organized and process driven. You focus on efficiency in all areas of your job scope.
4. Comfortable with a distributed workforce. We interact with each other via Zoom, Slack, GSuite, ClickUp, and other tech platforms.

Desired Qualifications:

1. 5+ years leadership experience in digital health operations, 10+ years of work experience overall.
2. Proven track record of successfully building and leading cross-functional teams in a fast-paced and dynamic environment.
3. Exceptional analytical, problem-solving, and decision-making skills.
4. Excellent communication and interpersonal skills.
5. Demonstrated ability to drive operational excellence and process improvement initiatives.
6. Prior experience in strategic planning, budget management, and resource allocation.
7. Collaborative self-starter.

Vivante Health is an equal opportunity employer. We believe safe spaces where everyone can be their authentic selves is the key to a successful team so we welcome and embrace all identities, cultures, and backgrounds.

Compensation Range: $155K - $170K

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