Director of Inside Sales

We are seeking a dynamic and strategic Director of Inside Sales to serve as a pivotal business partner, driving efficiency and fostering collaboration within our sales and operations teams. The ideal candidate will be a forward-thinking leader with a passion for optimizing processes and maximizing sales performance in a fast-paced environment. Strong leadership skills, a customer-centric mindset, and a strategic approach to sales are essential for success in this role.

Responsibilities:

Leadership and Team Management:

• Streamline Operations: Lead the integration of Inside Sales and Rental Coordinators into a unified department to enhance efficiency, improve communication, and provide a seamless customer experience.
• Unified Team Leadership: Oversee a newly combined team of Inside Sales & Rental Coordinators, fostering collaboration and synergy to drive sales growth and optimize rental service management.
• Team Development: Lead, coach, and mentor a team of inside sales representatives to achieve sales targets and objectives.
• Collaborative Culture: Foster a culture of collaboration, accountability, and continuous improvement within the sales team.
• Skill Enhancement: Provide ongoing training and development to enhance the skills and capabilities of team members.

Sales Strategy and Planning:

• Proactive Sales Initiatives: Implement and oversee proactive lead generation strategies, including outbound calling campaigns, to drive new business opportunities and strengthen customer relationships.
• Strategic Partnership: Partner with Regional Sales Managers to execute strategic sales plans to drive revenue growth and increase market share.
• Data Analysis: Analyze sales data and metrics to identify trends, opportunities, and areas for improvement.
• Cross-Functional Collaboration: Collaborate with cross-functional teams, including operations and marketing, to align sales strategies with business objectives.

Process Optimization and Efficiency:

• Workflow Streamlining : Evaluate existing sales processes and identify opportunities to streamline workflows and improve efficiency.
• Sales Automation: Implement sales automation tools and technologies to enhance productivity and effectiveness.
• Policy Development: Develop and enforce sales policies, procedures, and best practices to ensure consistency and compliance.

Customer Relationship Management:

• Relationship Building: Build and maintain strong relationships with key customers and stakeholders.
• Advisory Role: Act as a trusted advisor to customers, understanding their needs and providing solutions to meet their goals.
• Issue Resolution: Resolve customer issues and concerns in a timely and professional manner, ensuring high levels of satisfaction and retention.

Performance Measurement and Reporting:

• Performance Monitoring: Monitor department performance against targets and KPIs, providing regular updates and insights to senior management.
• Metrics Implementation: Implement performance metrics and dashboards to track individual and team performance effectively.

Requirements:

• Bachelor’s degree in business administration, Marketing, or related field
• Proven experience in inside sales management, with a track record of driving results and exceeding targets.
• Strong leadership skills, with the ability to inspire and motivate team members to achieve their full potential.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with internal and external stakeholders.
• Strategic thinker with a data-driven approach to decision-making and problem-solving.
• Proficiency in CRM software and sales automation tools.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong analytical and problem-solving skills, with a keen attention to detail.

This Director of Inside Sales position offers an exciting opportunity to play a key role in driving growth and innovation within our organization. If you are a collaborative leader with a passion for sales excellence and operational efficiency, we encourage you to apply.