Dual Director of Sales
The Dual Director of Sales (DOS) is responsible for the implementation and direction of the property’s sales activities in accordance with the Marketing Plan. They coordinate service and activities related to the sales function in order to maximize customer satisfaction and overall profitability. The DOS is responsible for revenue production and for the hotel meeting and or exceeding planned revenue objectives for RevPAR, occupancy, and average daily rate (ADR). They manage all areas of sales according to NHG standards to achieve a professional rapport within the business community.
Responsibilities:
- Directs the sales activities to achieve budgeted goals
- Solicits, evaluates, sells, and confirms business to meet overall budgeted sales and profit margin
- Oversees the coordination of various departmental activities as related to booked business to ensure customer satisfaction and hotel profitability
- Formulates and executes projects for all market areas as stated in the hotel Marketing Plan to increase sales volume and profitability
- Participates as required in solving problems with other departments related to booked business
- Contacts customers in-house to promote good will and foster additional business, repeat bookings, and referrals
- Follows up on progress of groups booked, such as room night pick-up, rooming lists and cut-off dates, with the Front Office Management to insure maximum occupancy on a daily basis
- Enhances the property’s community image and stays abreast of competition, new developments, and sales methods and techniques in the hospitality industry to maximize profitability
- Conducts and/or attends meetings to maintain favorable working relationships among company associates and to promote maximum morale, productivity and efficiency
- Prepares reports, as requested, to develop a more informative data base for improved management decision making and critical evaluation of work activities
- Performs all responsibilities in a timely and efficient manner, following established company policy and projecting a favorable image of the hotel and NHG.
- Keeps the General Manager promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken when appropriate
- Perform all other duties as assigned by management.
Educational/Vocational Preparation:
Bachelor’s degree in Hotel/Restaurant Management or Marketing and/or comparable experience gained through previous Hotel/Restaurant Management or Marketing on-the-job training.
Qualifications:
- Three years of Hotel/Restaurant Management or Marketing experience
- Seasoned management/supervisory skills
- CRM skills
- Proven sales track record
- Outstanding leadership qualities
- Strong computer and internet skills
- Outstanding moral, ethical character
- Professionalism beyond reproach
- Safety and customer service oriented
- Good oral and written communication skills
- Ability to maintain a pleasant, positive and helpful demeanor
- Flexibility to work days, evenings, weekends, and/or holidays
- Neat, clean, and professional appearance
Benefits:
- Insurance
- Paid time off
- 401K
- DailyPay: Access your pay when you need it!