Customer Advocate

Career Opportunity:
Job Title: Customer Advocate
About CodeForce 360
Making a career choice is amongst the most critical choices one can make, and it's important for the choice to be calculated with factors such as a company's run of success since its inception and more. But, when you come across a company that has reputation proven with nothing but an illustrious run of success since the day it began, you don't need to think of anything else. That's precisely what some of our employees and prospective employees think when they came across CodeForce 360.
Position Overview
Customer Advocate
Requirements :

• Serves as the liaison between the New Construction builder/developer/customers and multiple internal departments to facilitate the processing of applications for gas service in a timely and efficient manner with an emphasis on builder/developer/customer satisfaction
• Enters completed applications for natural gas service and any supporting documentation into Salesforce and monitors/manages the application until the service line is successfully installed and the property is satisfactorily restored
• Educates the builder/developer/customer on the installation process, setting clear and honest expectations of timelines and activities
• Coordinates customers' installation activities across internal functions to ensure that projects are on time and meeting customers' expectations.
• Tracks project statuses using internal IT systems (Maximo, CC&B and Salesforce), keeping the business owner informed of the progress of their project at regular intervals.
• Ensures Salesforce is updated immediately with all interactions and communications related to the installation. Completes Commercial Sales Managers commissions in Salesforce for Manager approval
• Actively participates in work management meetings to influence positive customer outcomes and addresses pre- or post-installation issues that pertain to scheduling, construction, or restoration
• Researches, verifies, and assigns daily incoming leads to the Commercial Sales Managers using Salesforce, customer databases, and GIS systems
• Filters and forwards non-sales leads to appropriate department
• Handles all appropriate New Construction Sales escalated customer complaints by responding to both internal and external stakeholders in a timely fashion
• Gathers BTU load and service pressure requirements information or supporting documents from HVAC contractor/builder/customer to determine correct usage and deposit for peak hours/hours per day or CFH factor
• Gathers site plans and meter location information to ensure that the meter and service location complies with SJG standards
• Assists customer and Account Manager in completing Application for Natural Gas Service including necessary documents
• Assists with system errors and integration of records
• Supports and verifies Commission Duplicates and Idle Services while keeping confidentiality
• Identifies different elevated pressures and cut down regulators and knows whose responsibility it is to provide them
• Coordinate's preconstruction site visits with multiple departments and resources as needed to ensure appropriate layout and project completion
• Performs other duties as assigned

Minimum Qualifications

• 3-5 years' experience in customer service or project management with a focus on affecting change
• 2 years' experience in project management, process coordination, or workflow management
• 2 years' experience working in CRM system, preferably Salesforce

Qualifications/Skills:

• Outstanding interpersonal and communication skills
• Demonstrated ability to solve problems aimed at effective issue resolution
• Very well organized and detail oriented
• Extremely adept at follow through
• Dedication to providing great customer service
• Ability to successfully handle multiple tasks
• Independent, disciplined, self-motivated and results driven
• Experience in utility industry is highly desirable
• Outstanding computer skills with ability to quickly learn new systems
• Proficiency working in a CRM platform is required. Salesforce preferred
• Proficiency in Microsoft Office Suite
• Working knowledge of Work Management and Asset Tracking, Customer Information System (CIS), Customer Relationship Management (CRM) technologies. Customer Care and Billing (CC&B), and Maximo preferred.

How to Apply
Job ID: JPC - 139937
For more information, please contact below:
Shivakumar Vadla
(470) 287-1038
Qualified individuals will be contacted for an interview.