Housing Coordinator

SUMMARY
The Housing Coordinator is responsible for all lease functions for new and existing tenants. Assist tenants with housing stability and self-sufficiency. The service delivery will vary according to each family/individual needs and progress toward achieving self-defined goals. This position will be very intentional in ensuring all programs and performance standards are integrated and met throughout our housing portfolio. The Housing Coordinator will provide back-up support for the Senior Property Manager.
ESSENTIAL FUNCTIONS -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

• Conduct tenant lease-up and move ins along with recertification activities.
• Explain all program information, regulations and eligibility criteria.
• Determine program eligibility for CAP Housing participants, secure signed documents required for program participation, complete rent calculations, recertifications, monitor tenant and vendor rent payments and follow-up with appropriate parties when needed.
• Maintain client files and program data for automated tracking and reporting systems for the housing department including Client Track, HUD, MN Housing, ESG, HOME, etc.
• Assist individuals and families who reside in CAP Housing units who have experienced homelessness with basic needs, housing stability, community resources, individual goals and self-sufficiency.
• Maintain full occupancy of all CAP rental units.
• Assist in completing all CAP Agency application wrap-around programming materials.
• Support clients in accessing community resources.
• Develop and write client plans specific to emotional, physical, social, and cultural issues in an effort to reduce housing barriers and move towards self-sustaining goals.
• Respect and respond competently to the culture, traditions, lifestyle, language, and values of each client.
• Participate in community and group partnerships ensuring involvement in agency activities, including policy groups and training.
• Contribute to effective program practices and maintain a commitment to professionalism.
• Assist the Housing Administrative assistance as needed.
• In the absence of the Senior Property Manager, the Property Coordinator will be the primary contact for the CAP Housing program.
• Other duties as assigned.

MISSION DRIVEN COMPETENCIES

• Fostering Teamwork
• Managing Change
• Communication
• Building Collaborative Relationships
• Customer Centered
• Analytical Thinking
• Use of Technology and information management

MINIMUM QUALIFICATIONS
Education, Training and Experience Guidelines
Work experience with lease ups and property management. Proficient in Microsoft Office skills, excellent communication and negotiations skills, customer service orientated. Experience working with families and single adults from various social backgrounds and meeting them where they are at. Experience working with housing programs.
Knowledge of:

• Maintains current knowledge and requirements of housing programs, Permanent Supportive Housing, and Transitional Housing.
• Must be able to translate and effectively deliver housing assistance information and eligibility, resources and finance information to tenants.
• Applicable State and Federal laws, codes and regulations.
• Principles of record keeping records, retention, records management, and file maintenance.
• Principles and practices of conflict resolution, customer service and outreach.
• Specialized CAP and state agency software applications and procedures, such as HMIS.
• Local community resources and regional community services programs and response systems.

Skill in:

• Ability to coordinate multiple housing programs, address tenant concerns, and maintain positive relationships with program partners.
• Must possess skills to work with special needs populations with various mental health, chemical dependency, and developmental and behavioral issues.
• Ability to prepare clear and concise reports, correspondence and other written materials.
• Must be able to handle a fast-paced environment, be sensitive to the needs of the organization and its staff and understand confidentiality and its implications.
• Operating a personal computer utilizing specialized software and entering information into a computer system with speed and accuracy.
• Excellent interpersonal, oral and written communication skills.

Must have excellent planning and organization skills and be able to work with minimal supervision.

• Analyzing problems and developing effective solutions.
• Working effectively with people of diverse racial and socioeconomic backgrounds.
• Assessing and prioritizing multiple tasks, projects and demands.
• Perceiving the needs and concerns of others, interacting in a tactful manner, resolving conflicts, mediating disputes, and building personal skills.
• Maintaining composure, ability to de-escalate, and working effectively under stressful conditions.
• Collaborating as a team member, with colleagues, staff and community representatives.
• Provide valuable program decisions alongside Program Manager.
• The ability to work independently without much direction.

LICENSE AND CERTIFICATION REQUIREMENTS
A valid Minnesota State Driver's License, proof of insurance and review of Motor Vehicle Record (MVR) report is required.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
Work is performed in a standard office environment which requires occasionally lifting such articles as file boxes or heavier materials with help from others and/or lifting and carrying light objects frequently. Mobility to drive a motor vehicle in order to see tenants and attend meetings. A job in this category may require walking or standing to a significant degree or may involve sitting most of the time with long periods of computer work and heavy phone usage. This role will require the mobility to climb stairs in locations where elevators are not an option and/or working environment will occasionally have odors that are bothersome.
AFFIRMATIVE ACTION POLICY: Scott, Carver, Dakota CAP Agency will not deny anyone the opportunities for training or employment because of sex, race, religion, color, creed, national origin, marital status, age, sexual preference, disability or status with regard to public assistance.
The Scott Carver Dakota CAP Agency is an Equal Opportunity/Affirmative Action employer