Regional Account Manager

About A Place for Mom

We’re the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s most trusted senior advisory service, we are a mission-based organization that enables caregivers to make the best senior living decisions for their loved ones. With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families each year simplify the process of finding the right senior care solution across home care, independent living, memory care, assisted living, and more. Our services are offered at no cost to families as we’re paid by the 14K+ communities and 3K+ providers in our network.

Recently awarded one of the 2022 Best Places to work in NY and Best HR teams by comparably, the leading workplace culture and brand reputation platform, A Place for Mom is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Employees who thrive at A Place for Mom live our values every day:

• Focus on excellence
• Act with integrity and assume positive intent
• Drive outcomes every day with passion and a sense of mission
• Make the lives of our families and customers better, easier and more successful
• Realize the full potential in each team member - work as a single supportive team

Job Description

The Regional Account Manager (RAM) tracks and analyzes results for each of their accounts and communicates those results monthly to the executives they work with within their customer organizations. The RAM is responsible for developing strong and productive relationships at all levels of the organization from C-level executives to the field sales team.

The RAM works closely with APFM’s Regional Managers, as these managers are responsible for supportive and successful partner relationships in their regions at the local community level. The RAM also works with the Regional Managers to resolve any invoices that are disputed by a partner. In addition, the RAM will utilize the resources of the national team of Customer Success Managers and Customer Acquisitions Managers to help implement and promote region- and/or partner-specific strategies.

Who you are:

The ideal candidate is both a sales person AND an account manager who is highly competitive, results oriented and dedicated to working with our customer organizations to grow revenue. He/she is an excellent communicator – both verbal and written – and has tremendous analytical and follow up skills.

Responsibilities:

• Manage a portfolio of customers with annual revenue between $7-10 million
• Implement proven sales programs and strategies designed to increase customer move ins and conversion rates
• Analyze monthly results and communicate directly with customer organizations those results
• Attend customer regional meetings when appropriate/invited.
• Assist with maintaining the database of all multi-property senior living companies and takes actions to ensure that their entire portfolio of communities is on the A Place for Mom Referral service. Follows acquisitions within the industry and ensures that any “transition properties” remain customers of A Place for Mom.
• Assist with the organization and delivery of regular, customer-appropriate New Team Member orientation webinars, ensuring that these new Team Members understand APFM and how to effectively convert our leads.
• Promote the adoption and consistent use of our customer tools:
  • Community Central (a free, 24/7 online reporting and lead tracking service).
  • Real Time Tour Feedback
  • Secret Shop Service
• Ensure retention of current APFM customers.
• Help to resolve invoice disputes in a fair and equitable manner, communicating those results to customers in a supportive and positive manner.
• Keep in excellent communication with Senior National Account Manager, and prepare reports of weekly accomplishments and achievement of goals.

This position requires travel of approximately 6-10 overnights per quarter.

Qualifications

• 5+ years of experience in account management and/or senior living sales management
• Bachelor’s degree required
• A personal sense of urgency and capacity to overcome obstacles.
• A high level of enthusiasm for building a business.
• Ability to prioritize multiple responsibilities/projects.
• Excellent communication and presentation skills.
• Excellent customer service skills.
• An excellent problem solver.
• Highly organized.
• Comfortable with data tracking, analysis and CRM tools.
• Microsoft Office Suite, including Excel and PowerPoint

All your information will be kept confidential according to EEO guidelines.