Dir Digital Product Management - HomeCare Digital

Job Summary

Responsible for improving the customer buying experience through the delivery of new web features and enhancements. Collaborate cross-functionally to identify, develop, and implement the eCommerce product road map. Oversee day-to-day operations of the Digital Product Management team.

CORE JOB RESPONSIBILITIES

• Develop and mentor a team of Product Owners to effectively evaluate, prioritize, develop, manage, implement and test new eCommerce initiatives to improve the customer experience.
• Work closely with IS to plan and manage the release of new website features and enhancements.
• Oversee day-to-day scrum activities to identify and create new features and enhancements.
• Serve as a liaison and primary point of contact, or escalation, within the eCommerce organization for cross-functional partners.
• Create and maintain the eCommerce product roadmap to meet the current and future needs of the customer and the business.
• Foster cross-functional relationships with stakeholders throughout the organization to gain support for the eCommerce product roadmap.
• Work with stakeholders to execute and drive adoption and utilization of new systems and products.
• Solicit feedback from stakeholders to support continuous improvement efforts.
• Management responsibilities include:
• Typically, manages through multiple Managers. Provides leadership and management to one or more major departments of an operating unit or to a department that has system-wide accountability.
• Strategic, tactical and operational planning (12 + months) for the function or department;
• Direct budgetary responsibility for one or more departments, functions or major projects/programs;
• Interpret and execute policies for departments/projects and develop; recommend and implement new policies or modifications to existing policies.
• Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.

Education - Bachelor's degree.

Relevant Work Experience:

• At least 8 years of eCommerce experience managing technical projects or programs.
• At least 4 years of experience directly managing people including hiring, developing, motivating, and directing people as they work.

Additional Experience:

• Experience with Agile development methodologies, developing business use cases, user stories and/or strategic planning.
• Experience maintaining product ownership and providing support for features and enhancements, post-go-live.
• Experience leveraging data and analytics to evaluate current performance and identify gaps in eCommerce product offerings.
• Experience applying understanding of web technology fundamentals.

PREFERRED QUALIFICATIONS

• Bachelor's degree in Computer Science, Business, Marketing, or related field. Experience implementing best practices related to eCommerce projects.
• Experience applying understanding of web technology fundamentals.
• Prior experience with user acceptance testing (UAT).