The Lead Care Manager (LCM) will support members with complex medical and social needs with managing their own health and wellbeing. LCM will assist in motivating behavioral changes in patients to improve health outcomes in members through education, peer support, and the relaying of shared experiences.
Responsibilities:
- Manage a caseload of patients. This includes completing assessment forms with them, developing care plans for patients (with patients and clinical teams), and carrying out activities according to the care plan.
- Build rapport with patients with a goal of increasing the likelihood of positive behavior changes.
- Coach patients to minimize risks associated with the identified common health conditions and behaviors.
- Accompany members to medical and social services appointments.
- Connect members to appropriate programs to address barriers to care and to enhance compliance.
- Link members to local, county and state services. Follow up with members and serve as a member advocate.
- Introduce systems to promote self-management & self-efficacy.
- Document information from every encounter in designated information systems.
- Outreach and engage with eligible patients to enroll them into the Akido ECM Program.
- Other duties as assigned.
- Qualifications and experience:
- High School Diploma or equivalent
- Bilingual in English and Spanish strongly preferred
- 2+ years of experience with and comfort working with CalAIM populations of focus (people experiencing homelessness, adults with SMI/SUD, adults transitioning from incarceration, adults with complex medical needs).
- Ability to work in a dynamic, outdoors environment
- Ability to work independently as well as part of a team
- Ability to prioritize multiple and competing tasks
- Ability to communicate effectively, including articulating one’s own relevant personal experiences
- Excellent oral communication skills, as well as strong interpersonal skills
- Ability to use computers to document information into case management software.
- Travel 50-75% - Must have a valid driver’s license, automobile insurance and reliable transportation
To ensure a healthy and safe work environment, if you are selected for this position, your job offer will be contingent upon being fully vaccinated and providing proof of your COVID-19 vaccine within 3 days after your start date. Generally, you are considered fully vaccinated 14 days after receiving the last dose, as recommended by the manufacturer, of a vaccine that has been authorized by the FDA for use in the United States, including vaccinations that have been approved pursuant to an Emergency Use Authorization. If fully vaccinated outside of the United States, the vaccination must be listed for emergency use by the World Health Organization (WHO).
About Us
Akido companies, including Chaparral Medical Group, are rebuilding the healthcare experience from the ground up. Through early interventions designed around social determinants of health (SDoH), world-class care focused on chronic disease, and human-centered technology, we believe we can build a healthcare model that allows for all patients to live their fullest lives. We are a fast-growing, impact-focused company created out of the University of Southern California’s D-Health Lab with the idea that empowering government, healthcare, and nonprofit services with population-based data could help usher in a new era of preventive public health. Today we are building a full stack medical network that
Company Overview
Over the past 40 years, Chaparral Medical Group (CMG) has established itself as a leading primary and multi-specialty care provider for California’s Inland Empire. In 2022, CMG joined forces with Akido Labs , a tech-enabled healthcare company, to transform the healthcare experience from the ground up. This partnership joins CMG’s medical services with Akido’s innovative technology to relieve the frustrations felt by everyone involved in care delivery, from medical providers and their staff, to the patients and their families. Ultimately, this means our providers spend more time caring for patients and less time bogged down with administrative work.
As part of the Akido medical network, we are currently responsible for more than 250,000 patients in Southern California, with plans to expand into new markets across the U.S. We care deeply about the communities we serve and are committed to providing accessible, high quality healthcare that helps our patients and communities live their fullest lives.
We're building a dynamic, diverse and driven team as we continue to grow and broaden our impact. We are seeking passionate people who care deeply about helping patients and communities. We hope you’ll join our team
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