As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence.
Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and fun, resulting in happy customers and happy employees.
Responsibilities:
- Driving Sales: Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals. Take ownership for your results and actively work to grow the contribution of your segments to the store’s overall sales.
- Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals.
- Building the Brand: Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
- Product Passion: Increase the depth of your product knowledge through constant learning and consistently make informed product recommendations.
Team Involvement:
- Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance.
- Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members' perspectives related to DEIB.
Operational Excellence:
- Cash Handling and Store Opening/Closing: Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, and securing the store.
- Time and Attendance: Lead by example in terms of attendance and punctuality, and encourage the same from all employees.
- Visuals and Merchandising: Maintain a clean, organized, and visually appealing store.
- Stock and Inventory: Train your team on inventory best practices and support management with inventory tasks.
- Policies and Procedures: Support your management team to keep your store compliant.
Qualifications:
Required:
- Minimum 1 year of experience in customer service and sales.
- Cash handling and opening/closing procedures.
- Supervisory experience involving coaching, feedback, and training.
- Problem-solving issues related to customer service.
- Knowledge and passion for skincare, natural beauty, and ethical business.
- Flexible schedule to accommodate store needs.
Preferred:
- Experience with consultation-based customer service models.
- Experience analyzing sales metrics.
- Experience working in skincare or cosmetics.
- Experience in cross-cultural collaboration.
- Fluency in Spanish, French or other languages.
Compensation: $17.60 - $17.60 USD
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