About the Senior Account Manager
Verndale lives at the intersection of cutting-edge digital marketing technology and award-winning user experience – and our goal is to use that knowledge to benefit all of our clients. The Client Services team is instrumental in driving this forward and is responsible for building strong relationships, helping to solve our client’s business challenges and to see the next great opportunity. As we continue to grow, we are looking for a new Senior Account Manager to join our team on this exciting journey!
In this role, you will work with a diverse client portfolio to ensure their long-term success. With an understanding of their business goals and objectives, you will work at the direction of your Group Account Director to develop and manage strategic account plans and corresponding roadmaps that will guide the relationship over time while simultaneously providing the daily oversight and client consultation necessary to keep their projects on track. Ensuring our clients are satisfied with the services we deliver is a fundamental element of the Senior Account Manager position.
Responsibilities
- Be a key point of contact for our clients as well as our internal leadership.
- Grow and mature the long-term strategy centered on our clients’ business goals and objectives, utilizing SMEs within Verndale and the client.
- Develop strong trusted relationships that make you the best internal and external advocate for our clients.
- Expand Verndale’s reach and influence within each account.
- Drive the lifetime value (LTV) and overall satisfaction (CSAT) of each client.
- Act with a sense of urgency to ensure you are addressing our client’s requests in a timely manner.
- Work closely with your Group Account Director to pitch new ideas and initiatives to clients.
- Support ongoing cross-team collaboration across various disciplines including Verndale’s strategy, creative, and delivery teams to help our clients achieve their goals.
- Provide the appropriate level of strategic oversight to ensure projects are successfully completed – properly, on time, on budget, and in alignment with strategy.
- Maintain high client satisfaction scores and retention rates.
- Ability to craft detailed account plans that help inform the overall direction of the program.
Qualifications
- 8-10 years of experience in the selling and delivery of digital experience and marketing projects, including websites, mobile applications, eCommerce technology, marketing automation, etc.
- Comfort with executive-level (including C-Suite) interactions and the ability to navigate contract negotiations and the occasional challenging conversation.
- Ability to manage at an account portfolio level and deliver concise reports and compelling presentations to key stakeholders.
- Previous experience in professional services will help you to learn, adapt and grow quickly.
- Patience and appreciation for organizations of different sizes including highly complex, tiered, political and geographically disparate locations.
- Experience working with clients in B2B manufacturing or distribution is ideal.
- Experience with e-commerce to understand the complexity of the client’s business and be able to recommend new opportunities is a plus.
- Proven ability to recommend and apply industry and technical best practices.
- Strong contributor with high motivation and the ability to take initiative, set priorities and execute a plan.
- An effective communicator that is able to have clear conversations with clients and articulate their business needs back to the Verndale delivery team.
- Strong strategic selling skills. You know how to identify an opportunity, craft a solution and tell a compelling story.
- Ability to collaborate with multiple Verndale SMEs to allow you to attend and support onsite client workshops.
About Verndale
Verndale is a digital experience agency. Purpose-built to help marketing and technology leaders connect the dots of the consumer journey. From our offices in Boston, Los Angeles, Montreal, and Quito, we design and develop digital experiences and enable marketing technologies that bring brands and their customers together.
We know that in order to do great work, you have to make work great. Verndale is committed to always being a company that celebrates diversity, equality, and inclusion. We strive to recruit and retain people who are committed to creating the climate of respect that is essential for individual and company success. Verndale's services are built around a core methodology that encompasses Growth Strategy, Experience Design, Technology Enablement, and Experience Optimization.
Compensation & Benefits
Verndale is proud of the fun, diverse, and respectful company environment we enjoy on a daily basis. Competitive compensation and comprehensive coverage for medical, dental, life, disability and a 401(k) savings plan are offered to all full-time employees. Ample company paid holidays and personal time off make having a work-life balance possible. For some roles, remote work is a definite possibility; we believe in hiring the best and keeping our own happy and motivated.
Verndale is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
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