Emergency Shelter Advocate - Front Desk

Job Details
Job Location
Louisville Campus - Louisville, KY
Position Type
Full Time
Education Level
Bachelor's degree or Experience
Job Shift
First Shift
Description
The Center for Women and Families - Emergency Shelter Support Advocate - Front Desk
Together, disrupting the cycle of intimate partner and sexual violence is our mission. Do you want to join us in making a difference in the lives of people surviving power-based violence? The Center for Women and Families is looking for warm, caring, empathetic individuals driven by a desire to help others! The Emergency Shelter Support Advocate - Front Desk will help to move toward our vision of thriving survivors in safe communities.
The Center for Women and Families provides free services to people of all identities who have experienced intimate partner violence and sexual assault. We help our clients and their dependent children become survivors through trauma-informed advocacy. Our goal is to mitigate the impact of trauma by reducing their risk factors and building their resiliency. We serve anyone in Jefferson, Bullitt, Spencer, Shelby, Oldham, Henry and Trimble counties in Kentucky and Floyd and Clark counties in Indiana.
The Emergency Shelter Support Advocate - Front Desk is responsible for supporting the essential daily living needs of individuals experiencing homelessness due to intimate partner violence and/or sexual assault in a 24/7 emergency shelter. They actively assess the needs of the shelter community, ensuring client, staff, and building safety with minimal direct supervision. They are empathetic, client-centered, collaborative, and professional with the individuals we serve.
Pay rate based on employment type (FT/PT/PRN). Schedules based on departmental needs.
Free Lunch and Dinner are provided while working! (Onsite Cafeteria @ Kentucky office)
Our Amazing Benefits for Full-Time Positions!

• Medical, dental, and vision insurance
• Structured flexibility to support your life outside of work
• Benefits start within 60 days
• Six weeks of annual combined (PTO) plan that starts accumulating on your first day
• Accident and critical illness insurance
• Flexible Spending and Health Savings accounts
• Free short-term disability insurance and group life insurance
• Long-term disability insurance
• Voluntary life insurance

For Full- and Part-Time Employees:

• 401(k) with company matching 2% after 1 year

All Employees at The Center have immediate access to our two Employee Assistance Programs: one for general life issues, and one specializing in racial trauma & stress for BIPOC employees. The Center also has a Workforce Partnership with Spalding University School of Social Work, which includes a tuition discount.
Duties and Responsibilities

• Provide crisis intervention, safety planning, counseling, de-escalation, transportation, advocacy, information, referrals and supportive services to aid clients in identifying immediate needs and determining viable next steps.
• Conduct intakes, exits, agreements, and conflict resolution.
• Support shift lead, groups, walk-in clients, child enrichment, pet needs, and shelter space readiness.
• Assist with client desk and walk-in appointments.
• Maintain daily written, verbal and electronic communication.
• Collaborate with program staff on clients entering emergency shelter.
• Coordinate with community partners (i.e., law enforcement, CPS, JCPS, VOA, The Coalition for the Homeless) to promote positive relationships. Communicate any challenges to the director for follow-up.

Qualifications

• Bachelor's degree or a minimum of 3 years of experience in a related field.
• Must have a valid driver's license and maintain a driving record that meets CWF automobile insurance requirements.
• Fluency in languages other than English are a plus!
• Developed sense of empathy.

Learn more about us from our social media links:
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We value diversity and inclusion as a key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for helping others. For us, diversity not only includes race and gender identity, but also age, disability status, veteran status, gender expression, sexual orientation, religion, and many other parts of one's identity. We support an inclusive workplace where staff succeed based on personal merit, qualifications, experience, ability, and job performance.