Technical Content Writer - SF, CA / Buffalo, NY

Technical Content Writer - SF,CA / Buffalo, NY

250 Executive Park Blvd, #3400, San Francisco, CA 94134, United States

Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.

Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster.

We are currently searching for a highly motivated candidate to join our Marketing Team!

Team Size

40+ people

To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

What we expect

The position is a full-time hybrid role based in our San Francisco, CA or Buffalo, NY office, requiring 3 days in the office and 2 days remote.

Please note that this role is not eligible for fully remote work, with no exceptions.

As a Technical Content Writer, you will be responsible for developing in-depth, accurate, and consumable technical content across Odoo’s content marketing pipelines, which include: Technical Documentation, Product Tours, eLearning, Microcontent, and Whitepapers. All of these pipelines, together, educate customers and partners, worldwide, on how to use Odoo’s integrated suite of business applications.

The emphasis for this role is technical. Only writers who possess the technical aptitude and can communicate complex technical information will be considered since a majority of the role depends on the writer’s ability to understand our customers’ environments and the value that Odoo products provide.

Technical writers at Odoo will learn all of the ins and outs of the software and are expected to become product experts for their given business scope. Writers learn and become proficient in pushing/pulling documentation markup on GitHub, write scripts for large audiences across eLearning and product tour pipelines, and work hand-in-hand with other writers, team leads, content producers, and motion designers to bring their work to life.

Responsibilities

• Work cross-functionally with the R&D, product, technical, and content marketing staff to stay up-to-date on the latest Odoo features and capabilities. Ensure that that knowledge is being accurately provided to customers across Odoo’s various communication channels, including technical documentation, website product pages, video tutorials, and more
• Review the content, adopt best practices from Odoo’s marketing team in Belgium, and adapt for US audiences
• Write quality long-form technical guides, whitepapers, eLearning scripts, and product tour videos. Write scripts for short video tutorials to educate new users and demonstrate business flows
• Independently author technical support and documentation articles, and revise content that’s been written by multiple contributors over different versions
• Read and write in RST markup and submit new/revised documentation content using Git. Perform content and technical reviews using GitHub
• Manage projects independently using Odoo Project, and follow yearly content calendar while adhering to team/brand content guidelines
• You value precision in language and technical expertise, with the ability to quickly rewrite articles in your own words.
• You love the art and craft of writing, have proven examples, and thrive in a fast-paced, hands-on start-up environment.
• Open-minded and agile, you continually strive to improve and innovate.
• A quick and autonomous learner with a passion for technology and/or software.
• Approachable, honest, and a fun team player. You foster a culture of teamwork, open communication, and knowledge sharing.
• You oversee projects from inception to completion, ensuring timely and successful delivery while understanding and caring about aspects adjacent to your role.
• Flexible and adaptable, you take on projects that meet changing needs.

Must Have

• Bachelor's Degree or similar experience in Writing, Communications, or Computer Science
• Portfolio of writing samples for review
• Experience with ERP or in a SaaS company
• Experience writing technical documentation
• Experience with Git/Github or a computer terminal (or eagerness to learn)

Nice to Have

• Proficiency in multiple languages
• A/V experience
• Available immediately

What's great in the job?

• Great team of very smart people, in a friendly and open culture.
• Nosilly tools to use, no rigid working hours.
• No waste of time in enterprise processes, real responsibilities and autonomy.
• Expand your knowledge of various business industries.
• Create content that will help our users on a daily basis.
• Real responsibilities and challenges in a fast evolving company.
• Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
• PTO (Paid-time-off), paid sick days, and paid holidays
• Employee Assistance Program; 3 X 1-hour telehealth calls with certified mental health professionals
• $100 towards a work-from-home office setup
• Evolve in a nice working atmosphere with a passionate, growing team!
• Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
• Company-sponsored events for groups of 6+ employees

SF, CA $70,000 - $85,000

Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.

A full-time position with an attractive salary package

Be part of our team!

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance and New York Fair Chance Act, we will consider employment-qualified applicants with arrest and conviction records.