** Utility Energy Services is not interested in staffing and recruiting firms reaching out at this time.
About us
Exciting news! Utility Energy Services (UES) is experiencing growth as an energy efficiency (EE) implementation and consulting company. We provide a wide range of field, technical, administrative, and program support solutions to utility companies. UES is dedicated to delivering EE Programs in both residential and commercial & industrial sectors. Our core values revolve around safety, delivery excellence, efficiency, transparency, and inclusiveness, all aimed at achieving cost-effective results for our clients.
Job Description:
To support our growth, we are currently seeking a Residential Energy Efficiency Program Account Manager to support the service we provide to our regulated industry clients. This role is key to the success of residential energy efficiency market- and income-based programs with participating contractor networks. This field/ATL based role is part of a broad team of subject matter experts who work directly with all aspects of implementation of Energy Efficiency Programs. This role will work with a variety of stakeholders to onboard new contractors into the programs, grow the energy efficiency market for home performance, and educate customers and organizations on the available programs to customers.
The ideal candidate is coming to the table with relationships in the housing, building science, rebate/incentives programs, and/or community development that you can leverage on day 1!
Key Responsibilities:
- Provide technical support with key market actors in the HVAC, Insulation, Windows, Remodelers, General Contractors, distributors, Home Performance contractors, retailers, trade associations, home inspectors, public officials, non-profits, community organizations, public interest groups, consumers, and other interested parties to maximize program participation.
- Build a pipeline of program participants by conducting outreach to recruit and educate key stakeholders. Outreach will include group presentations, individual meetings, and telephone outreach and e-mail communications.
- Prepare and deliver technical presentations to key stakeholder groups on best practices related to tools, equipment, and quality installation practices.
- Gather field intelligence from key stakeholders and use this information to inform our outreach and delivery strategies.
- Participate in various weekday and weekend customer outreach activities as needed. Occasional weekend and after-hour Program support is required.
- Maintain program records and program participation requirements by updating account information. Track efforts and projects through a CRM database.
- Contribute to the deployment of program marketing and outreach campaigns.
- Support all aspects of customer and trade ally inquiries and broad engagement, resolving product and service problems and assisting with application submission and helping resolve application issues as needed.
- Be a public face and interact with a variety of audiences and stakeholders to convey the value and benefits of participating in the programs.
Basic Qualifications:
- High School Diploma or Equivalent/Associate Degree Preferred
- Experience in the energy efficiency industry, sustainability, electrification, or residential construction.
- Knowledge of residential HVAC and building science systems
- Proficiency with Microsoft Office Suite
- 3+ years of customer service experience
Preferred Skills/Experience
- Associate degree or bachelor's degree (preferred )
- Experience working on energy efficiency programs, with specific expertise in residential energy use.
- Expert level of knowledge in building science best practices.
- HERs Rater certificate and/or BPI certified Building Analyst or Energy Auditor preferred.
- Knowledge of single family and multifamily energy modeling software (ASHRAE Level II audit, DOE Quick Building Assessment Tool, etc.)
- Experience with energy modeling software (Ex: Snugg Pro)
- 50-75% Travel within the State of Georgia, Mileage reimbursement provided.
Professional Skills:
- Proactive approach in a fast-paced environment
- Strong analytical, writing, and communication skills
- Excellent interpersonal and self-motivation skills
- Effective collaboration with internal team members, clients, and vendors
- Proficient problem-solving abilities and solution-oriented mindset
- Exceptional professionalism, courtesy, and cooperation
- Broad communication skills to engage diverse stakeholders
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health/Dental/Vision insurance
- Paid time off
- Vision insurance
- Mileage reimbursement
Schedule:
- 8-hour shift
- Monday to Friday
- Some weekend events
- Up to 75% travel
Experience:
- Energy Efficiency: 2 years
- Customer Service: 3 years
License/Certification:
· Valid driver's license and proof of auto insurance (required).
· Must have reliable transportation. Mileage will be reimbursed.
- HERs Rater certificate and/or BPI certified Building Analyst or Energy Auditor preferred.
Work Location: Hybrid remote in Atlanta, GA 30310
Application Question(s):
- Do you have experience in energy efficiency or sustainability industry? If so, please explain.
- What is your favorite Excel formula?