International Logistics Coordinator

PSG® is the global pump, metering and dispensing-solution expert, enabling the safe and efficient transfer of critical and valuable fluids that require optimal performance and reliability in applications where it matters most. Additionally, PSG is a leading provider of flow meters designed to reduce waste and downtime while accurately measuring, monitoring and controlling the distribution of fluids. Headquartered in Oakbrook Terrace, IL, USA, PSG is comprised of several world-class brands, including Abaque®, All-Flo™, Almatec®, Blackmer®, Ebsray®, em-tec®, Griswold®, Hydro™, Malema™, Mouvex®, Neptune®, PSG® Biotech, Quantex™, Quattroflow®, and Wilden®. PSG products are manufactured on three continents - North America, Europe, and Asia - in state-of-the-art facilities that practice lean manufacturing and are ISO-certified. PSG is part of the Pumps & Process Solutions segment of Dover Corporation. For additional information on PSG, please visit psgdover.com.
We thrive on winning and being number one; and are always looking to add the best and brightest to our talented team of professionals. PSG offers a unique combination of the both small company atmosphere: with an ownership mindset that allows you to make close-to-the-customer decisions; an innovative approach in seeing beyond what is possible today and entrepreneurial spirit in the pursuit of new opportunities; combined with benefits of a large company's scale, tools, expertise, and financial strength with Dover. Join PSG, a growing global company where your curiosity, hard work and ambition is rewarded with exceptional career opportunities in a friendly & fast paced environment.
PSG is part of the Pumps and Process Solutions segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $8 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments. Recognized for our entrepreneurial approach for over 65 years, our team of over 25,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible.
Position Summary:
As a Logistics Coordinator's job is customer facing, excellent interpersonal skills are essential. This candidate is responsible for the coordination of all international and domestic shipments and acts as the primary contact person between PSG Grand Rapids / Blackmer and Freight providers. Candidate must maintain a positive working relationship with multiple functions of the organization and ensure continuous flow of information and paperwork throughout the shipping process.
The candidate coordinates the scheduling of carriers, traces shipments and special deliveries, confirms all outgoing pump and part shipments as well as processing all other essential paperwork. This position works with freight forwarding companies to coordinate export shipments and files necessary customs and trade paperwork. This position is responsible for obtaining and filing all export and import documents from freight forwarders and creating export documents for qualifying shipments.
Essential Duties and Responsibilities:

• Computer Skills, including email, customer and carrier portals, document creation, shipping software
• Providing routing information and issuing shipping instructions to ensure deliveries arrive on time and to their correct location. You will also be responsible for tracking goods on the route to their destination, ensuring any problems that may arise are resolved to avoid delays.
• Coordinates Returned Material Authorization (RMA) process with Customer Care.
• Review open customer orders, create pick worksheets on an as needed basis to efficiently meet the customer shipping schedule and satisfy the requested ship dates.
• Expedites and traces shipments as required.
• Processes freight claims relating to damaged shipments.
• Arranges routings (according to customer preference) and contacts carriers for outbound freight.
• Properly processes all orders of outgoing products to ensure accurate inventory records.
• Effectively lead cross-functional root cause and corrective action to resolve customer-related shipping issues.
• Advises Customer Service and Export Departments of any problems which may involve a shipment problem, error, missed shipment, etc...
• Advises supervisor of problems related to department.
• File Electronic Export Information
• Performs all dock audits to assure inventory accuracy.
• Provides freight quotes.
• Responsible for accurate import and export documentation.

Qualifications / Requirements:

• High school diploma and two years international shipping experience.
• Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Knowledge of Internet software; Order processing systems; Spreadsheet software and Word Processing software.
• Deep understanding of US Trade Law including but not limited to:
  • Incoterms
  • Harmonized Tariff Schedule
  • Export control classification numbers
  • Free Trade Agreements
  • Country of Origin
  • Import and Export Documentation.

Work Arrangement : Onsite
Salary Range : $50,000.00 - $80,000.00
We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.
This position may be located in: Americas : United States : Michigan : Grand Rapids
Sub Division : Grand Rapids
Job Requisition ID : 57988
Job Function : Supply Chain & Procurement
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.
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