Sr. Account Services Coordinator- Beverage

Job Summary:

The Sr. Account Service Representative supports all our Beverage clients by maintaining the internal systems that are required for the production, shipping, and invoicing of the product. Inside contact for all customer inquiries regarding inventory, shipping, and distribution information.

Responsibilities:

1. Managing the intake of orders, order confirmations, and all tracking needs.
2. Working with the shipping department to coordinate shipments and prepare any needed documentation.
3. Responsible for the coordination of all tasks needed to support the needs of the client.
4. Monitoring all customer inquiries and resolve all problems efficiently and within a timeframe.
5. Preparing open Orders Reports for warehouse and sales reps.
6. Updating weekly shortage reports for all current open orders - any new shortages connect with Purchasing/PMs to determine timing. Redate orders as necessary.
7. Managing inventory reports for beverage clients.
8. Maintaining client spending reports and preparing for clients every month.
9. Fielding various requests for reports from the sales team utilizing ECQ or BiWeb software.
10. Occasionally preparing installment invoices for clients.
11. Responsible for efficient order entry into an ERP system.
12. Answering client emails and phone call issues promptly.
13. Working with and answering accounting issues on time.
14. Assisting the sales team with rollouts and special projects.
15. Preparing freight & tax quotes.
16. Issuing credits, freight claims, and rebills (with or without replacement orders).
17. Create new addresses when they don’t already exist, and mark old addresses as obsolete if changes need to be made.
18. Assist other ASRs during downtime.

Education, Experience, and Skill Requirements:

1. Bachelor’s Degree a plus, but not required.
2. 5+ years of customer service experience within a manufacturing or logistics office.
3. Knowledge of the beverage industry is a plus.
4. ERP experience required.
5. Proficient in all Microsoft Office applications.
6. The ability to work in a fast-paced environment and prioritize workload.
7. Good communication skills-written and verbal.

Why should you consider a career at RTC?

Benefits

1. Hybrid role after 90-day training.
2. 401(K) Plan with company match (we also offer a Roth option!).
3. Health Insurance through Blue Cross Blue Shield (choose from two PPO plans and one HMO plan based on your deductible comfort level).
4. Dental Insurance with two plan options (both PPO Plans).
5. Flexible Spending for Health and/or Dependent Care.
6. Commuter Transit benefit.
7. Critical illness benefit.
8. Life Insurance (we cover 3 times your salary - you can purchase more).
9. Short-Term Disability Coverage (we'll cover this for you too - you can choose to purchase long-term disability).
10. 2 weeks of paid Parental Leave.
11. 17 PTO Days (full year).
12. 11 Paid Holidays.
13. Tuition Assistance.

Perks

1. Volunteer Time Off (VTO) plus company-sponsored volunteer events.
2. Business casual dress code (every day).

Wellness

1. PTO is encouraged not only for vacations but mental health breaks.
2. Work/Life resources such as Legal, Financial, and Counseling are available through our Employee Assistance Program.
3. Fitness Center available at Romeoville for all Plant Associates.
4. Discounts to eligible fitness centers for associates enrolled with Blue Cross.
5. Preventative Care is covered at 100% (annual check-ups and screenings).
6. Lactation rooms are available for new mothers at all 3 plant locations.
7. Annual flu clinic at Romeoville and Rolling Meadows for our associates and any dependents covered on our health plan. Flu shots are covered by insurance if the associate elects to go elsewhere.

Career Development & Training

We encourage your professional growth and development. We offer mentors with deep industry experience, and management who will assist you in defining and realizing your short and long-term career goals and a variety of opportunities for training and advancement.

RTC is an equal-opportunity employer. Women, individuals of all ethnicities, people with disabilities (intellectual and physical), and Veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, sex (including gender identity, sexual orientation, and pregnancy), age (40 or older), disability or genetic information, marital status, citizenship status, religion or any other basis prohibited by law.