Company:
Clarvida
Location: Tehachapi
Closing Date: 19/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Description
Essential Duties/Responsibilities- Carry out duties as a member of the team, under the direction of the Program Manager. Specific job responsibilities will vary
depending on education and experience. - Use of personal vehicle is required. May be asked to attend outreach events.
- Perform navigation and linkage for callers, problem solve options, provide follow up, as well as offer encouragement.
- Support and communicate with callers timely to answer questions, while making a difference in our Call Center/Caller
Relationships. Answer calls immediately and provide profesional/supportive support while prividing referrals/ linkages - Provide practical help and mentoring, advocacy, coordination, individualized support, problem solving and direct assistance
to help callers obrtain the necessary services. - Develop effective working relationships with agencies and organizations to advocate for First Responders.
- Document all activities as required.
- Maintain and ensures HIPAA, ethical standards and professional boundaries with all staff and clients.
- Other duties assigned or necessary to support the program and/or the company.
- Provide the best customer care possible.
- Identify and build upon the strengths of clients, coworkers, and the communities we serve.
- Support clients’ steps towards Recovery and Wellness.
- Create an organizational culture that respects and celebrates the diversity of our clients.
- Value learning as an ongoing process that enables us to better service our consumers and establishes our leadership in the
industry. - Research and utilize our industry’s best practices and analyze our own servies to ensure the best possible outcomes.
- Provide outreach and develop relationships with community partners· Works under direct supervision from the Program Manager.
- High school diploma or general education degree (GED) required with computer or business courses.
- Bachelor’s degree preferred but not required.
- Lived experience or preferred history of being a consumer ofmental health and/or substance use services.
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Clarvida