Client Service Representative 2

Job Type
Full-time
Description
Client Service Representatives (CSRs) are the heart and soul of a Veterinary Hospital and must be relatable, welcoming, and efficient.
Client Service Reprasentative Duties include...

• greeting clients
• handling client and hospital calls
• scheduling well visits, sick exams, and urgent same day appointments
• receiving and replying to client messages
• processing prescription requests
• closing invoices, taking payments via cash, credit, CareCredit, checks, and online payments
• managing multi line phone system, emails, AllyDVM, online prescriptions
• making service calls
• confirming appointments via phone, email, or AllyDVM
• managing client and patient electronic records in Cornerstone (PIMS)
• checking in clients and patients
• communicating with team members, Veterinarians, Vet Techs, Vet Assistants, and Practice Manager

Benefits: Employee Pet discounts; Health Insurance (including medical, vision, and dental); 401K with match; supplemental benefits (e.g life insurance, critical illness, etc.). Continue Education and Training Opportunities. Scrub allowance. Paid Holidays. Eligible for Overtime
Position Type: Full-Time (35 hours per week)
Requirements

• advanced client service skills
• proficient phone skills
• at least 2 years in client service related position
• strong communication skills
• intermediate computer and internet skills
• ability to sit or stand for extended periods of time and safely lift up to 20lbs unassisted
• operate standard office equipment: fax, scanner, copier, printer, computers
• flexible schedule
• experience handling credit card, cash, and check payments
• Cornerstone, PIMS, Care Credit, Ally DVM, Vetsource, and Vitus Pay experience not required, but extremely helpful

Salary Description
$15-$19 hourly