Connectivity & Hardware Support Engineers
Salary: $60,000 - $65,000
Location: Weehawken, New Jersey
We are currently recruiting on behalf of our client for Connectivity & Hardware Support Engineers to join a dedicated team working across multiple client sites. This role involves delivering essential support for cabling infrastructure and network hardware , ensuring seamless operations at various data centres and office locations. Your expertise will be essential in areas such as patching, break-fix support, circuit provision , and hardware installations . You’ll be responsible for maintaining the highest level of service delivery standards while working under the supervision of the Service Delivery Manager.
For this role candidates will need to:
- Be able to work on multiple client sites across allocated regions.
- Be available for out-of-hours working, being part of an on-call rota to include weekends and evenings as business demands.
- Work the following hours: Monday to Friday, a mixture of early shifts (7 am to 4 pm), mid shifts (11 am to 8 pm), and/or late shifts (2 pm to 11 pm)
Key Responsibilities:
- Monitor the client’s ticket system and ensure all tasks are completed in line with SLAs.
- Audit and document existing cabling installations and desktop configurations, including power and patching setups.
- Create patching schedules as needed, utilizing Cable Management Software .
- Conduct disconnection/reconnection of desktop equipment , ensuring proper labelling for smooth operations.
- Perform IMAC-D tasks (Install, Move, Add, Change, Dispose) on desktop equipment and peripherals.
- Perform data wiping activities using specialized software tools.
- Execute various types of patching/jumpering for voice and data cabling, both copper and fiber.
- Test and troubleshoot Copper and Fibre Cabling Infrastructure using continuity testers, tone generators, and modern standards testers.
- Manage Copper Voice and Data terminations based on the client’s cabling systems.
- Maintain accurate records of stock usage and report any shortfalls to the line manager.
- Conduct surveys and update technical drawings and schedules as required.
- Install and test analogue, digital, and VOIP phone handsets , offering headset support where necessary.
- Build, Rack, and Stack Network and Server Hardware in Data Centers, ensuring proper connectivity.
- Handle Network Hardware break-fix activities , such as replacing power supplies, modules, and fans.
Skills & Experience Required:
- Proven experience in Voice and Data Cabling environments.
- Experience in a Moves, Adds, and Changes (MAC) environment.
- Strong understanding of modern network infrastructure and the ability to work with LAN/WAN and Active devices .
- Extensive knowledge of fibre and copper voice/data cabling , including testing, termination, and the use of relevant equipment.
- Familiarity with Rack and Stack systems for servers and network hardware.
- Competence in using Service Now and other asset management/process tools.
- Strong knowledge of Server Patching and Copper Voice and Data terminations .
- Experience in using hand-held Cable Standards Testers , light source, and power meters.
- Ability to work with complex systems, ensuring operational excellence and safety standards.
This role is ideal for a hands-on, technically skilled individual who enjoys working in a fast-paced, dynamic environment. If you have experience in cabling infrastructure and are keen to take on a varied and rewarding role, we encourage you to apply!