System Reliability Engineer (Application Support)

Job Description
Who are we
Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.
The Role

• Provide L2 support to production systems like application, database, middleware components, infrastructure and network components
• Manage productions incidents end-to-end within defined SLAs with focus on resolution rather than who caused it.
• Interact with various stake holders such as Release managers, program leads, service managers, development and test leads
• Review operational readiness requirements such as monitoring and alerting, log rotation and resilience of the components and report the gaps
• Provide pre-implementation support with activities such as release notes review and implementation dry runs.
• Protect production components by running health checks, monitoring latency and memory utilization.
• Automate day-to-day activities and propose changes that improve reliability
• Participate in CAB and provide feedback on change requests
• Support the DevOps team in testing the promote pipelines and suggest automation of configuration items.
• Practice incident management best practices and perform RCA.
• Participate in disaster recovery tests and operational acceptance tests
• Analyze the technology stack that makes up the product and optimize recovery time objective.
• Work with team members spread across and time zones
• Share knowledge, document improvements and mentor junior resources
• Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible.
• Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation, and refinement.

Requirements

• Deployments MTF/Prod, Maintenance items (including stop/start, Disaster Recovery-related activities, etc.), CR for changes in MTF/Prod
• Tools -
• Log Monitoring Tool - Splunk or any other
• Application Monitoring tool - DynaTrace or any other
• Ticketing incident/problem management tool - Remedy

• Skills -
• Linux & Shell Scripting
• ITIL / ITSM
• PL/SQL
• Troubleshooting
• Jenkins- CI/CS(Basic)