Data Architect - Configuration Management

Data Architect - Configuration Management

• Full-time
• McDonald's Office Location: MHQ
• Global Grade: G4

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital, and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in, or takeaway.

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.

This role is accountable for setting data architecture standards as it pertains to the Configuration Management Database within our ITSM platform, foundation, and other data supporting the platform, and helping govern processes related to this data ensuring the quality, accuracy, and usability of the ITSM Configuration Management Database and the overall ITSM platform.

Responsibilities

• Ensuring quality, accuracy, and usability of McDonald’s ITSM CMDB.
• Sets the Common Services Data Model standard for McDonald’s.
• Help define and maintain configuration management policies, procedures, processes, and standards.
• Participates in routine governance activities as it pertains to CSDM and data within the ServiceNow platform.
• Works with internal and external stakeholders to understand product demand and help manage CMDB and platform data requirements, ensuring alignment with CSDM and McDonald’s standards.
• Define data flow architecture for configuration management and other ServiceNow platform data.
• Helps maintain the CMDB maturity roadmap.
• Build Data Engineering solutions to support Data warehouse and critical business metrics.
• Define Data Engineering best practices and guidelines.
• Work with other architects to design data engineering solutions.
• Facilitate engineering discussions across the organization.
• Participate in an inclusive, energetic, and highly multi-functional team.
• Participates in data normalization efforts as needed prior to ingestion into CMDB.
• Communicates ideas effectively, verbally and in writing, to a wide range of audiences, including Directors, Sr. Directors, and VPs.
• Decomposes significantly complex problems into straightforward solutions.

Minimum Requirements

• 5+ years professional hands-on experience with ServiceNow Common Service Data Model, data architecture, CMDB design, administration, development, and operation.
• Detailed knowledge of ServiceNow platform, hands-on experience in ServiceNow modules (CMDB/ITSM, ITOM Discovery, Portal, Mobile, and Automation).
• ITIL Foundation or above certification.
• Experience leading the design/implementation of configuration-driven, scalable, reliable services and big data workflows/pipelines using EMR, Kafka, Spark, Hive, Airflow, or equivalents.
• Excellent interpersonal skills and passionate about collaborating across organizational boundaries.

Preferred Qualifications

• 5+ years professional experience with MS SQL or similar RDBMS architecture.
• Comfortable presenting complex, technical topics in an actionable manner to senior leadership.
• Solution-oriented mindset and positive attitude.
• Expert knowledge of data modeling and data relationships.
• Knowledge of other ITSM systems, CMDBs, Databases, and related platforms.
• Strong understanding of Data Architecture used to support event processing framework.
• Knowledge of Cloud information architecture patterns, software development processes, and data processing methodologies.
• Experience supporting or leading design and implementation of cloud-native data platforms.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone.