Training & Technical Assistance Coordinator

Company Overview:
Public Health Solutions (PHS) is a 501(c)3 non-profit community-based organization (CBO) that has existed for 70 years to improve health equity and address health-related social needs (HRSN) for historically underserved marginalized communities. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to vulnerable families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. Learn more about our work at healthsolutions.org.
Program Description:
PHS administers WholeYouNYC (WYNYC), a coordinated community resource network that builds trustworthy and reliable pathways between healthcare providers, health plans and CBOs providing critical resources in the community that address the social drivers of health. WYNYC brings together over 100 organizations offering various programs - such as food, housing, employment, health insurance, and sexual health services - across all five boroughs. These services and programs make it possible for New Yorkers to live their healthiest lives and ultimately reduce health disparities and advance health equity. To date, our network has already impacted thousands of lives through community partnerships and referrals, generating millions in estimated healthcare savings.
New York State (NYS) recently announced the availability of $500M statewide to support Social Care Network (SCN) lead entities responsible for coordinating social care delivery in various regions across the state. Public Health Solutions (PHS) and our WYNYC network were awarded the role of regional SCN for Brooklyn, Manhattan, and Queens.
This is a grant-funded position ending March 31, 2027.
Position Summary:
We seek a Training and Technical Assistance (T&T) Coordinator to provide substantial hands-on training and technical assistance to community-based organizations and other ecosystem partners participating in the WYNYC Social Care Network. The Coordinator works closely with the Training and Technical Assistance Manager, Coordination Center Operations Manager and others to develop and strengthen relationships with partners supporting their readiness and continued participation in the Social Care Network. The T&T Coordinator will be expected to become a subject matter expert and build a substantial internal knowledge base around the SCN (e.g., workflows, partner services, service eligibility requirements) to effectively execute job duties.
Specifically, the Training and Technical Assistance Coordinator will work under the direction of and collaboratively with the Training and Technical Assistance Manager to:

• Establish and maintain positive working relationships with network partners (e.g., CBOs) through effective collaboration, communication and promoting culture of engagement, network quality and efficiency.
• Serve as a key point of contact for network partners to troubleshoot issues.
• Support partner network onboarding, working collaboratively with the data and IT platform vendor, other internal and external stakeholders, as needed.
• Support the design and development tailored network training and TA supports (e.g., SOPs, toolkits, job aids) that enhance partner knowledge capacity and enables successful participation in the SCN.
• Plan and coordinate partner training and TA activities including managing event logistics.
• Develop and maintain network training and TA-related schedules and calendars.
• Support network training and TA activities to include, but not limited to trainings, one-on-one meetings, office hours, CBO roundtables and other engagement events and forums.
• Design and implement training and TA evaluation methods, processes and tools to measure effectiveness.
• Draw upon social services screening / navigation best practices and SCN requirements to ensure training and technical assistance activities maximize value for network partners.
• Monitor partner use of the data and IT platform to proactively identify training and TA opportunities.
• Work collaboratively with Quality Improvement & Evaluation to generate and review network activity and outcome metrics.
• Support compiling and reporting program data including, but not limited to, scorecards and network composition reports.
• Develop and implement remediation plans to address partner performance issues.
• Develop and maintain a knowledge hub that fosters information and knowledge sharing across the network.
• Synthesize key SCN issues, themes and learnings and present to network management.
• Perform other related duties as assigned.

Qualifications and Experience:

• Bachelor's degree or 2-3 years' experience in community outreach, community health or related field.
• Minimum 1-2 years in a project coordinator position, developing and providing training and/or technical assistance, ideally at a non-profit organization.
• Foundational knowledge of the human services sector in NYS / NYC, health disparities, proven community-based public health models and interventions targeting Medicaid populations.
• Excellent communication skills (listening, written, oral, public speaking).
• Excellent time management skills.
• Strong writing and editing skills with the ability to distill complex concepts and summarize into compelling documents and presentations.
• Flexibility to respond to last-minute requests and shift priorities based on programmatic needs.
• Self-starter who can work independently and as a part of a team.
• Team player with demonstrated experience working collaboratively with others.
• Strong Microsoft Office skills.
• Dedicated to achieving health equity and improving the lives of marginalized communities.
• Ability to thrive in a work environment that is respectful, goal-oriented, focused, and supportive of work-life balance.
• Ability to travel across New York City, if required.

Desired Skills:

• Bilingual language skills are highly desirable.

Benefits:
• Hybrid Work Schedule.
• Generous Paid Time Off and Holidays.
• An attractive and comprehensive benefits package including Medical, Dental and Vision.
• Flexible Spending Accounts and Commuter Benefits.
• Company Paid Life Insurance and Disability Coverage.
• 403 (b) + employer matching and discretionary company contributions.
• College Savings Plan.
• Ongoing trainings and continuous opportunities for professional growth and development.
At PHS, we place immense value on diversity within our teams, understanding that varied backgrounds and experiences significantly enhance our community and propel us toward our goals. If you find you don't have experience in all the areas listed above, we still encourage you to apply and share your background and experiences in your application. We are eager to discover how your unique perspective can bring positive transformations to our team and help advance our mission of creating healthier, more equitable communities. We look forward to learning more about you!
PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA+ individuals, and veterans.
Monday - Friday 9:00am to 5:00pm
35 Hours per week