Vice President of Member and Student Services

Career Summary

The incumbent serves as part of an executive team with the President & CEO to address matters relating to the overall strategic direction, management, and leadership in the administration of a comprehensive range of programs and activities for Member and Student Services across all TCUs. The successful candidate, with the President & CEO, will lead the operational planning, budget, assessment, and continuous improvement processes for TCU Member and Student Services. This person will serve as a critical leader to foster an appreciation and respect for diversity and work with all parties to promote a shared governance environment.

Essential Functions:

1. Collaborates with the President & CEO to develop and implement a proactive agenda for Member and Student services.
2. Provides leadership and support to TCUs on institutional capacity building through a variety of member and student services, including resource development, strategic planning, and program development.
3. Provides advice and consultation to other Vice Presidents to ensure efficient practices for serving members, students, faculty, and staff to fulfill the mission of AIHEC.
4. Oversees all areas of TCU member and student services, including leadership, development, management, assessment, and quality improvement.
5. Responsible for developing, executing, monitoring, and maintaining the Member and Student Services budget.
6. Develop funding and policy proposals that meet and address the needs of AIHEC, TCUs, and funders.
7. Build organizational capacity for intermediaries to support TCUs and empower them to undergo institutional transformation through postsecondary education to completion.
8. Identify opportunities to engage other subject matter experts with expertise in higher education policy and program development.
9. Demonstrate understanding or experience with Indigenous Knowledge systems, including applying American Indian and Alaska Native perspectives and methodologies in strategic planning, educational programs, and policy development.
10. Provide other support to the President & CEO and any other applicable duties as required in support of the mission and vision of AIHEC.

Required Education, Experience, and Attributes (minimum requirements):

1. Bachelor's Degree in higher education administration or a related field from an accredited college or university required with an exceptional combination of relevant experiences. Advanced degree preferred.
2. 10 years of progressively responsible member and student services leadership experience, adult education, or higher education administration experience, including seven (7) years of management oversight and supervisory experience required.
3. Minimum eight (8) years of management, oversight, and supervisory experience, including ability to manage people, programs, and projects required.
4. Proven track record of leading, influencing, and managing a team and stakeholders through change and growth.
5. A successful record of administration including planning, resource and personnel management, student information systems, and program development required.
6. Demonstrated experience and strong knowledge of American Indian/Alaskan Native higher education issues.
7. Proven experience in grant writing including awards and grant management.
8. Demonstrated knowledge of accreditation, data and/or research capabilities.
9. Excellent oral, written, and presentation skills and the ability to communicate with transparency and clarity are required.
10. A demonstrated ability to collaboratively and sensitively work with people with diverse racial, ethnic, socioeconomic backgrounds and those with disabilities.
11. Ability to work independently and collaboratively in a fast-paced and dynamic environment.
12. Any other duties needed to help drive to our vision, fulfill our mission, and abide by AIHEC’s values.

Supervisory

Oversees team members and provides overall strategic direction, management, and leadership in the administration of a comprehensive range of programs and activities for member and student services.

Work Location

This position is based out of the Washington, DC region, approved for telework, remote with routine in-person activities in Washington, DC.

Physical Requirements

Mental acuity, standing, talking, walking for sustained periods of time required. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make an organization flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

Total Rewards Package

At AIHEC, we demonstrate our commitment to rewarding individual and team achievement through a total rewards package. This package includes a competitive base salary, generous paid time off policy, the latest technology, and tools to do your best work, merit-based or annual cost of living increases, bonus opportunities and a robust recognition program. Other benefits include a competitive range of gratuitous coverage in the most comprehensive insurance plans (including health, dental, life, and short-term and long-term disability), access to a retirement savings program such as a 401(k) plan with 6% employer matching, an employee assistance program with mental wellness counseling benefits, and numerous other offerings to support a healthy work-life balance.

Important Notes
You must be able to perform the essential duties and responsibilities with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work. Final employment offers are contingent upon a Final Candidate’s successful completion of a Background Verification, and a determination by AIHEC that the information derived from the Background Verification does not disqualify the individual.

Accessibility
Consistent with the Americans with Disabilities Act (ADA) and the Commonwealth of Virginia where the agency is headquartered, it is the absolute pleasure of AIHEC to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for AIHEC. The policy regarding requests for reasonable accommodation applies to all aspects of the hiring process. If reasonable accommodation is needed, please contact our People and Culture Director Kea Magoh at or (703) 504-9838.

Dept: Member & Student Services
Classification: Exempt, Full-Time
Percentage of Travel Required: 25-30%
Type of Travel: Legislative summit in Washington, DC, annual Student Conference in MN area and other TCU institutions site visits as required.