Co-Occurring Case Manager III, Discharge Planner

Salary : $46,589.00 - $76,023.00 Annually
Location : VA 23513, VA
Job Type: Permanent Full-time
Job Number: 12544
Department: Community Services Board
Division: Community Support Services
Opening Date: 10/22/2024
Closing Date: 11/1/2024 11:59 PM Eastern
Description
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Norfolk Community Services Board (NCSB) is the primary provider of public mental health, substance abuse, and intellectual disabilities services for the City of Norfolk. A continuum of services spans from outreach and prevention through intensive psychiatric care, provided by highly clinically oriented service professionals with expertise in these service areas.
Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. The NCSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the people we serve.
The NCSB is seeking a Co-occurring Case Manager III - Discharge Planner. The Co-occurring Case Manager III - Discharge Planner will coordinate with MHCM, ACT, and other departments whose clients are found to be inpatient in the "Point Click Care" portal (inpatient hospitalization portal). Will work with these clients and CSB providers to ensure stability and support is provided to clients discharging from the hospital. Provides services and resources to clients being discharged to prevent recidivism and rehospitalization. Completes clinical documentation in accordance with agency guidelines.
Departmental Hiring Salary Range: $46,589 - $53,577
Essential Functions
Essential functions include but are not limited to:

• Review inpatient hospitalization portal daily to determine which clients are receiving CSB services and require discharge planning support. Contact the various CSB departments where the client is hospitalized to inform them of their admission. Contact the hospital to coordinate with the discharge planner/social worker and began the discharge planning process. Ensure active ROI in place for the hospital.
• Send a request for medical records as soon as the client is out of the hospital to have in place for their post hospitalization discharge appointment.
• Visit the Community Support Services' clients in the hospital within a few days of admission to check on them, begin discharge planning, and coordinate their care.
• Coordinate with the case managers from the various departments to determine how to optimally assist the client with discharge planning without overlapping services.
• Link the client to services, resources, and supports to support them prior to discharging from the hospital. Examples include linking to entitlements, substance abuse treatment, medical care, food, housing, etc.
• Follow the discharge recommendations from the hospital and link client to services needed (i.e., MHCM, ACT, MHSS, PSR, etc.).
• Assist the individual directly with obtaining needed resources. Assistance also includes advocating for the client to procure needed resources or services, while empowering the individual to be as independent as possible. Obtain ROIs as needed.
• Contact family or significant others to promote support and stability of client discharging from the hospital.
• Provide practical counseling and education to guide the client in problem solving strategies and to develop a supportive therapeutic relationship. This may include encouraging compliance with treatment, substance abuse education, discussing relapse prevention strategies, stress management, etc. Performs crisis intervention to resolve critical situations.
• Manages a small caseload of ten co-occurring clients.

Education/Experience
Bachelor's degree in a human services field.
Two years experience in a human services field related to the areas of assignment. Some assignments may also require specific experience working with various types of client populations.
Preferred Experience:

• Experience in mental health, to include work in case management and experience with individuals with serious mental illness and substance abuse disorders.

Additional Information & Requirements

• Valid Driver's License may be required depending on assignment.
• Certification in basic first aid and CPR, depending on area of assignment.
• Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for new hires.

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
  
• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
  
• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
  
• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02
Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

03
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."
04
Please select the highest level of education you have completed.

• High School Diploma/GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher

05
Are you proficient in Word and Excel?

• Yes
• No

06
Do you have experience with Electronic Health Records?

• Yes
• No

07
How many years do you have in discharge planning?

• No experience
• Less than 2 years of experience
• 2-3 years of experience
• 4-5 years of experience
• 6 or more years of experience

08
How many years of experience do you have working with clients with Serious Mental Illness (SMI)?

• No experience
• Less than 2 years of experience
• 2-3 years of experience
• 4-5 years of experience
• 6 or more years of experience

09
Do you have case management experience specific to adults with severe mental illness?

• Yes
• No

10
Do you have your QMHP-A certification?

• Yes
• No

11
Do you have a valid driver's license?

• Yes
• No

12
Please provide the name, email address, and phone number of your current or most recent supervisor
13
Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
14
Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran

Required Question