The Nasdaq Governance Solutions Growth Customer Success Manager (NGS GCSM) is responsible for relationship and account management, and customer retention for all assigned clients within their portfolio. The NGS GCSM builds relationships with their clients that allow them to understand each client’s individual needs and workflow, ensure NGS services are fully utilized, and identify areas of risk as well as opportunities for expansion. He/she must balance retention responsibilities with meeting upsell quota. You must have experience working with senior levels of management and executives. Your capacity to partner with Product, Onboarding, Customer Support and Sales Operations teams among others will promote your success and ability to manage your assigned accounts strategically and holistically.
This role also requires you to serve clients through product training and support. A background working with SaaS B2B solutions will help your profile stand out from the rest.
The ideal candidate has most if not all the following skills and experience:
- Excellent client engagement skills, including the ability to build and manage relationships with senior and C-suite executives
- 2-3 years’ experience managing a book of business with retention and sales quotas
- Proficient in sales forecasting and pipeline management
- Reviews and analyses account intelligence including top accounts, clients at risk, and usage reports to prioritize daily activities
- Strong communications & presentation skills
- Ability to switch hats often but focus on the responsibility at hand
- Strong analytical, organizational & prioritization skills
- Able to keep composure and make decisions in stressful situations
- Ability to work independently in a fast-paced environment
- Positive attitude and deep customer service orientation
And it would be great if you have a:
- General understanding of the Corporate Governance business and what makes it important to companies
- 5 years’ work experience in a corporate environment
- BS/BA is required
What We Offer
We’re proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq’s overall success.
The base pay range for this role is $59,400 - $99,000. In addition to base salary, Nasdaq provides a generous annual bonus/commission (short-term incentive), and equity (long-term incentive), comprehensive benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.
Nasdaq’s programs and rewards are intended to allow our employees to:
- Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off
- Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts
- Care for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave
- Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days
- Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities