Simera is a global employment company that connects top talent with remote work opportunities offered by its network of US-based clients. Our technology creates talent profiles for jobseekers based on their skills, work history, and education. Our talent consultants meet with each qualified candidate to understand their career goals and salary requirements so that we can find the right match.
Summary:
We are seeking an experienced and detail-oriented Account Manager to join our dynamic team. As an Account Manager, you will play a crucial role in maintaining strong relationships with our valued clients and ensuring their success with our SaaS solutions. If you thrive in a fast-paced environment, possess near-native English proficiency, and have a passion for client satisfaction, we encourage you to apply.
Key Responsibilities
- Account Management: You will be the primary point of contact for our clients, understanding their needs, and proactively addressing any concerns. Your goal is to foster long-term partnerships and drive client success.
- Client Retention : You'll work closely with existing clients to ensure their satisfaction, identify upsell opportunities, and promote renewals. Your ability to build trust and maintain strong relationships will be critical.
- SaaS Expertise : Having a solid understanding of SaaS products and services is essential. You'll collaborate with our technical teams to provide clients with tailored solutions and troubleshoot any issues.
- Organization : As an extremely organized individual, you'll manage multiple accounts simultaneously, track progress, and meet deadlines. Attention to detail is paramount.
- Collaboration : You'll collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless client experiences.
- Problem-Solving : When challenges arise, you'll proactively find solutions, address client inquiries, and escalate issues as needed.
- Bachelor's degree in Business Administration, Marketing or related field
- English C1/C2
- 3-5 years of experience in an Account Management role, preferably within the SaaS industry.
- Strong understanding of sales and customer service principles and best practices
- Strong relationship-building skills
- Strong analytical and data-driven mindset
- Strong verbal and written communication skills