Information Technology Manager

IT Manager

Backed by years of industry expertise, our client has earned a reputation for delivering exceptional service and innovation, with an impressive track record of growth and success in their field.

They are seeking a skilled IT professional to manage and maintain technology infrastructure across multiple locations. This hands-on role will focus on ensuring the seamless operation of key systems, leading tech initiatives, troubleshooting hardware and software issues, and onboarding new team members. You’ll also play a critical role in managing tech assets and providing support for a dynamic portfolio of sites.

Responsibilities

• Manage the day-to-day performance and reliability of technology systems and equipment across various locations.
• Provide swift resolution of critical IT issues, including connectivity problems, hardware failures, and software malfunctions, through both remote and on-site support.
• Deliver technical support for core platforms such as point-of-sale systems, cloud-based tools, and other essential software used in daily operations.
• Lead the deployment and integration of new technology solutions, coordinating with vendors to ensure smooth implementations.
• Oversee IT onboarding for new employees and assist with the setup of new locations, ensuring proper functionality of all tech assets.
• Manage and monitor technology budgets, including procurement of hardware and allocation of IT resources.
• Work alongside an IT Support Specialist to handle technical queries from staff across multiple locations.
• Support the setup and upkeep of audiovisual systems when needed, ensuring their reliability for operational use.
• Participate in the launch of new sites, which may require on-site presence for several weeks, including travel to locations outside the immediate area.

Qualifications

• 2-5 years of experience managing IT systems across multiple locations.
• Skilled in troubleshooting various technology platforms, including point-of-sale systems.
• Proficient in MacOS, iOS, and network management (e.g., Ubiquiti).
• Familiar with customer support tools and quick to adapt to new tech solutions.
• Strong abilities in hardware setup, maintenance, and problem-solving.
• Excellent organizational, communication, and multitasking skills in fast-paced environments.
• Flexible availability for on-call support, including evenings and weekends.
• Ability to lift and handle equipment up to 50 lbs.