Senior Case Manager III

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing programs, as well as drug and alcohol rehabilitation. Learn more at .

HUD-VASH

The Department of Housing and Urban Development - VA Supportive Housing (HUD-VASH) Program is an effort between VOALA, HUD, and the VA to move Veterans and their families out of homelessness and into permanent housing. It provides long-term case management, clinical/supportive services, and permanent housing assistance for chronically homeless Veterans, combining Housing Choice Voucher assistance for homeless Veterans with case management and clinical services provided by the Department of Veterans Affairs.

JOB SUMMARY AND PURPOSE

The Senior Case Manager III is the subject matter expert for the case management team. The Senior Case Manager III will mentor the team and, as directed by the Program Coordinator, will arrange, coordinate, monitor, and assure all delivered services by the case management team meet the needs of clients. This includes assisting case managers in assessing and reassessing client/household needs, educating on program and community resource opportunities, developing relevant service plans, scheduling appointments, and providing necessary follow-up to ensure service plans are progressing on schedule and needs are adequately being addressed. The position requires a combination of administrative/office duties and field/outreach work.

DUTIES AND RESPONSIBILITIES

• Conduct comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan
  • Develop support systems to meet client needs, coordinate and facilitate move-in activities, rental negotiations, and service referrals as required.
  • May make home and field visits.
• Monitor case managers regularly to determine quality and effectiveness of services provided
  • Review cases with Program Coordinator and Case Management Team.
  • Audit case files regularly for completeness and accuracy.
  • Conduct crisis intervention as necessary.
• Assist case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilization
  • Make referrals to available VA/community providers for therapeutic, social, educational, and medical resources, as appropriate.
  • Provide support to case managers, clients, and families through ongoing case conferencing, counseling, and advocacy.
• Conduct comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposes
  • Assure all program assets and file documents are maintained and secure for all client records.
• Develop, perform, and assist with workshops pertaining to program services that meet client needs.
• Participate and assist with outreach events.
• Other duties as assigned.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.
• Current TB screening and Immunization Records (within 5 days of hire) .
• Copy of Current Professional License (if applicable).
• Current BLS Certification (within 15 days of hire) .
• Valid Driver’s license.
• Completion of all required trainings (within 30 days of hire) .

EDUCATION:

• Bachelor’s degree from an accredited institution in the social sciences or family therapy.
• Completion of VOALA Case Management training within 6 months of hire.

EXPERIENCE:

• Minimum total of at least five (5) years of demonstrated case management experience with high needs/high intensity of service populations.
• If Case Managers possess a master’s degree in the social sciences, only one (1) year of case management experience is required.

PREFERRED QUALIFICATIONS:

• Master’s Degree (Social Work or related).
• Experience in supervision or lead role preferred.
• HMIS navigation.

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.