Director Clinical Information Systems (Director, Patient Care Systems), EMR Clinical Informatio[...]

About NYC Health + Hospitals

Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

• Manages team members through the project management life cycle to ensure that overall progress and management of application project tasks are on track.
• Manages cross-functional team members to determine and define specific analytical and technical systems information requirements, objectives and solution sets for the enhancements and configuration of the application.
• Manages the day to day operations of the assigned application team including but not limited to employee mentoring, timecard approval team meetings and communicating operational requirements of NYCHH to all team members.
• Manages and coordinates the development of new functionality, testing and implementing scheduled vendor releases and system upgrades and fixing system defects.
• Develops the change management procedures and protocols for the department; creates and maintains all policies and procedures for all assigned applications and develop, plan and execute testing for supported applications.
• Defines system requirements and develops logical data models using best practices for build and configuration, maintenance and data integrity.
• Communicates all necessary application changes, enhancements and procedures to all necessary internal department teams.
• Coordinates, creates and maintains all documentation for assigned applications in order to establish standards for configuration and enhancements within the application.
• Develops the education and delivery to internal team members, system users and other stakeholders in the utilization of functionality within the application.
• Delivers customer service to Epic EMR clients seamlessly across facility boundaries.
• Ensures safety, confidentiality and security of all data.
• Performs duties in accordance with NYCHH and entity values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Minimum Qualifications

1. A Baccalaureate Degree in Business Administration, Public Administration, Computer Science, Public Health, Hospital Administration, Social Sciences, Health Care or related field from an accredited college or university; and,
2. Six years of increasingly responsible experience in hospital administration and/or operations with at least four years in the development, analysis and implementation of health and patient care systems and subsystems, manual and computer applications with at least three years experience supervising and coordinating systems projects and applications; or,
3. A Master's Degree in fields as stated in (1) with seven years experience as proved in (2); or,
4. A satisfactory equivalent combination of education, training and experience.

Department Preferences

• Active Epic Certification in ASAP and other Epic modules.

• At least 2 full life cycle implementation, other implementation of systems, major system upgrade, or application preferred .
• Emergency Department Workflows.
• Epic EMR and Integrations.

• Minimum of 3 year Healthcare Management Experience required .
• Minimum of 3 years’ experience with EPIC certification.
• Application knowledge and experience with ASAP required .

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply Now" button.

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week.
• Retirement Savings and Pension Plans.
• Loan Forgiveness Programs for eligible employees.
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts.
• College tuition discounts and professional development opportunities.
• Multiple employee discounts programs.

Note: Candidates selected for a position are required to come to NYC as part of their onboarding.