Company Description
Founded on a simple belief – do what’s right for our clients and our people. TrueBridge leverages proven talent identification / attraction / screening solutions to match highly qualified IT and business professionals with great opportunities.
We made the Staffing Industry Analyst's 'Fastest Growing' list in 2013, 2014 and 2015.
Job Description
Role Summary:
This newly created role will provide full life cycle analysis, development, testing, support and complex problem resolution to meet customer requirements for the Digital Metrics Dashboard within our newly formed TIAA-CREF Digital Organization. This industry leading dashboard plays a critical role in helping manage our new Digital business and ensuring success for our firm. The dashboard provides measures for customer sales, migration of transactions from analog (paper, call center) to our digital channels and measures improvements in our customer experience through digital completion rates. The successful candidate will participate in systems design, analysis, solution definition, data provisioning, documentation and integration testing of enhancements and new capabilities of the dashboard. The candidate will be responsible for Quality Assurance and testing of the dashboard, utilizing prescribed testing practices and tools. The dashboard team operates in a fast paced agile environment, is adept at identifying new solutions with minimal documentation available and operates without role boundaries.
Responsibilities:
Schedule Management:
- Supports the Project/Program Manager in development of plans and high level schedule
- Identifies dependencies, milestones, and critical paths
- Able to multi-task and prioritize activities to address complex needs of a large organization
- Adapts quickly to moving targets and changes in requirements
Systems Analysis and Design:
- Collaborates with other technology and development staff to provide solution alternatives that ensure key deliverables are achieved
- Documents the technical requirements, design, and testing information to ensure quality output that meets stated and implied business needs
- Participates in functional and technical troubleshooting and problem solving in collaboration with the technical and business teams
- Interacts with various development groups within and outside the dashboard team to understand system dependencies and recommend solution alternatives that ensure key deliverables are achieved
- Follow technical processes, designs, and solutions as recommended
- Identifies and manages dependencies and interdependencies between different applications and products
- Assist in driving digital metrics delivery for the Digital Organization
Quality Management:
- Plans testing tasks and creates test plans and test cases following the methodology defined and using prescribed testing tools
- Conducts Integration Testing and ensures testing is compliant with the approved integration test plan and expected results
- Monitors overall test execution and manage contingency planning for test plan variances
- Responsible for defect reporting and tracking; including collaboration on defect resolutions with developers/partners and identification of retest requirements
- Participates in Code Reviews to ensures code is compliant with recommended practices
- Performs data analysis and monitoring to ensure data quality
Implementation Management
- Supports the creation and execution of the implementation plan for technical deliverables as well as providing production support
- Creates the Release Notes and appropriate communications around the implementation
- Identifies and supports the resolution of risks that could impact ability to deliver results within the stated objectives
- Understand and manage the effect of change (regulatory, market or TIAA-CREF internal) on business processes, IT solutions and tools
Qualifications
- 7+ years of experience; preferably including prior work in the financial services domain.
- Knowledge of various software development methodologies and the corresponding processes, activities, decisions and deliverables (iterative/adaptive; agile/xp/scrum; waterfall, etc.)
- Advanced understanding of the software development process including analysis, design, coding, system and user testing, problem resolution and planning.
- Technical skills regarding web application development (Java), database architecture (Oracle, DB2, Teradata), data provisioning, and ETL
- Experience with data aggregation, data visualization, business intelligence and data analytics a plus. Basic SQL skills are required.
- Proficiency in reporting and querying tools including but not limited to: Tableau, HTML, CSS, Splunk, Toad for MySQL and Microsoft Office Suite products
- Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail
- Demonstrated ability to work in a fast-paced environment with proven problem solving skills
- Ability to communicate effectively and succinctly
- Team Player, confidence with humility and personal integrity are an absolute must
- High energy and drive. Laser-focused on delivery with strategic-thinking, collaboration, facilitation, negotiation and motivational skills.
- Ability to lead by example and can inspire others to do the right thing
- Ability to multi-task, manage time and priorities, and meet scheduled deadlines
- Communicates ideas, analysis and results effectively and efficiently
- Experience with tools such as JIRA and Quality Center / ALM is nice to have.
Additional Information
All your information will be kept confidential.
National Talent Advisor - TrueBridge Resources