Account Manager

Job Purpose:
The Account Manager professional assists the Account Executive Team in managing an assigned book of business and builds, expands, and solidifies relationships with existing clients and Brokers. Account Managers are integral in identifying benefit plan issues and work as the liaison between the Operations Team and the Client to assure the benefit program is administered as intended.
Essential Duties and/or Responsibilities

• Provides clients with appropriate resources to address member benefit needs and questions by being the main day to day contact for escalated claims, billing and enrollment questions
• Focuses on retaining existing business with excellent customer service
• Assists in identifying opportunity to improve client and member experience
• Provides administrative and customer service support to the main Employer contact/Plan decision makers
• Supports Senior Account Executive staff with New Business and Renewal implementation tasks
• Assists in reporting requests: Weekly, Monthly and Quarterly specialty plan analysis reporting
• Assists with end of contract Stop Loss review
• Assists with special projects as necessary (Example: Sales RFP requests)

Knowledge, Skills and Education Required:

• Excellent verbal and written communication skill
• Critical thinking and good judgment to quickly determine and prioritize key issues
• Must be a team player and be able to work with clients to make all goals, objectives, and time constraints understood
• Great organizational skills, impeccable attention to detail and the motivation to take projects and processes to the next level

Attributes of a Successful Account Manager

• Excellent verbal and written communication skill
• 3+ years' solid experience in healthcare/health information management industry, preferably including third party and/or commercial payer and/or self-funded service experience
• Account Management experience required in the healthcare industry
• Client facing experience with exceptional presentation skills is a must
• Proficiency in all MS Office applications - Advanced knowledge of Excel desired
• Bachelor's degree desirable