Director of Sales

FOUR SEASONS HOTEL NEW ORLEANS

Join a diverse and talented pre-opening team in New Orleans.

We are seeking individuals who are warm, hospitable and start with the heart. The company's guiding principle is the Golden Rule – do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We empower our employees to be themselves and become masters of their craft. At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience.

Purpose

To direct and oversee all sales activities for the Hotel and ensure that all activities and group bookings are focused to yield maximum revenue per room occupied. This individual must execute and effectively communicate strategies and tactics to all key stakeholders, including the sales team and Planning Committee members. This position requires results-oriented interaction with a wide variety of people and a proactive mindset to get things done by harnessing all available resources.

Focus Areas

1. To uncover, prospect and sell group and individual business, in accordance with the objectives established in the Marketing Plan.
2. To monitor and motivate the sales activities and the sales team.
3. To ensure that all sales persons' quotas are met.
4. To ensure that sales activities, individual accounts and group bookings are focused and coordinated with transient demand to yield the maximum revenue per available room.
5. To maximize ancillary revenue sales connected to sales team bookings.
6. To implement and support all FS sales and marketing MOS.

Qualification Requirements

1. Reading, writing and oral proficiency in the required language(s).
2. Four-year college/university degree (or equivalent).
3. Previous experience as a DOS, DOC, DORM, PRD or Sales Manager in a Hotel/Resort.
4. Good personal & business reference.
5. Working knowledge of computer spreadsheets (Lotus or Excel), word processing (Word or Word Perfect), and PowerPoint.

Job Functions

People Leadership Skills

1. The ability to recruit, select and familiarize sales department personnel with the Hotel and their functions.
2. The ability to train and guide sales department personnel in the performance of their duties.
3. The ability to conduct performance evaluations and follow up with sales department personnel.
4. The ability to perform all supervisory functions to effectively manage the personnel assigned.
5. The ability to identify and control work relationships, areas of accountability and performance of the personnel assigned.
6. The ability to determine, in conjunction with the Director of Marketing, the standards of performance as a basis to review progress of personnel assigned.
7. The ability to recommend salary adjustments, transfers, promotions and dismissals.
8. The ability to ensure proper training of assigned personnel.
9. The ability to foster a cooperative and harmonious working climate conducive to maximum employee morale and productivity.
10. The ability to develop individuals for future advancement.
11. The ability to assume responsibility for the Marketing Department in the absence of the Director of Marketing.

Maximizes Hotel Revenue

1. The ability to direct sales activities of the hotel to achieve budgeted goals.
2. The ability to monitor and identify current and future business trends to ensure profitable sales.
3. The ability to negotiate and achieve maximum revenue/profit potential while satisfying client's needs.
4. The ability to lead and direct the hotel's group and individual room sales activity.
5. The ability to be proactive and creative in developing sales and marketing solutions.

Marketing

1. The ability to assist in the development of the annual marketing plan.
2. The ability to ensure projects are executed for all market areas as stated in the hotel marketing plan.
3. The ability to review market analysis and determine client needs, occupancy potential, rates desired, etc.
4. The ability to supervise the installation of sales and marketing procedures and ensure compliance with all company Minimum Operating Standards.
5. The ability to use and take advantage of company provided Marketing "Tools."
6. The ability to analyze sales statistics against booked vs. consumed business.

Sales

1. The ability to actively sell and manage key accounts and territory.
2. The ability to negotiate and confirm sales.
3. The ability to achieve personal quota.
4. The ability to lead by example in handling sales accounts.
5. The ability to contact customers in-house to promote goodwill and foster additional business.
6. The ability to demonstrate leadership in sales territory development.
7. The ability to foster good communication and work productively with all Worldwide Sales Offices.
8. The ability to develop a program resulting in the achievement of annual departmental goals for leads sent to other Four Seasons Hotels & Resorts.
9. The ability to ensure that the sales staff sells all hotel products.
10. The ability to enhance the hotel's community image and stay abreast of the competition.

Managing Sales Activity

1. The ability to assist the Director of Marketing in establishing and directing the development of annual sales goals.
2. The ability to direct reporting and appraising of results against planned objectives.
3. The ability to control data, availability, and rate on guest rooms and function space.
4. The ability to establish group room night and average rate goals based on marketing plan.
5. The ability to manage transient and group room commitments to ensure proper market mix.
6. The ability to manage function space allocation for group and catering bookings.
7. The ability to review sales and catering work files for proper information exchange.
8. The ability to support Sales Managers in solving guest room and function space conflicts.
9. The ability to ensure communication between Sales Managers and other Department Heads is maintained.
10. The ability to coordinate special sales activities, promotions, sales trips, trade shows, etc.
11. The ability to keep immediate supervisor informed of significant problems.
12. The ability to perform all responsibilities in a timely and efficient manner.
13. The ability to coordinate and implement all sales department action plans.
14. The ability to prepare reports as requested.

Internal Communications

1. The ability to oversee the coordination of various department's activities related to booked business.
2. The ability to conduct and/or attend meetings to maintain favorable working relationships among employees.

Hotel Systems

1. The ability to utilize computerized operational systems.
2. The ability to understand, utilize and supervise the installation of automated sales and reservations systems.
3. The ability to set up and implement or follow existing systems to achieve projected results.

Business Involvement

1. The ability to assist in the preparation of the budget.
2. The ability to be continuously aware of current and forecasted financial/business performance.
3. The ability to coordinate sales activities with other business activities.

Generic Skills

1. The ability to actively contribute names of qualified Sales and Marketing candidates.
2. The ability to be a sound analyzer and problem solver.
3. The ability to be a "do-er", implementer, and action taker.
4. The ability to develop and use good business acumen.
5. The ability to be attentive to detail, monitor quality, and be service oriented.
6. The ability to be versatile, flexible, manage stress, and manage conflict effectively.
7. The ability to be a Team Player.
8. The ability to have interpersonal sensitivity.
9. The ability to be a Public Ambassador for Four Seasons Hotels.
10. The ability to respond properly in any hotel emergency or safety situation.
11. The ability to perform other tasks or projects as assigned by hotel management.

About Four Seasons Hotel New Orleans

With a front and centre location at the edge of Canal Street, Four Seasons Hotel New Orleans will introduce thoughtful, intelligent service to the Crescent City. Brought to you by masters of their craft, our landmark tower will be transformed when we open in the spring 2021.

Named one of Fortune Magazine’s 100 Best Companies to Work For over the past 22 years, Four Seasons Hotels & Resorts can offer an opportunity to build a life-long career with global potential. Our employees – people who share a single focus and are inspired to offer great service, personify our company culture.

A career with Four Seasons means working for a company where our Corporate Values define who we are and inform the decisions we make. Our benefits include complimentary hotel stays, competitive wages, Medical, Dental, Vision, 401K and complimentary meals.

Learn More About Four Seasons

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.