Description
SAIC has an opening for a Technical Services Analyst. This position provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
This position is based full time in-person in Chantilly, VA.
Responsibilities:
- Responds to situations where first-line support was unable to isolate or fix problems in malfunctioning equipment or software.
- Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering.
- May be involved in customer installation and training.
- Provides support to customer/users where the product is more technical or sophisticated in nature.
- Will be involved with computer moves, image and deployment of computer systems, and incoming/removal documentation.
- Maintaining asset records.
Qualifications
Required Education:
• Bachelors Degree and 2+ years of IT support experience; experience accepted in lieu of education.
Required Clearance:
• Must be a US Citizen, currently holding an active TS/SCI clearance with the ability to obtain a Polygraph.
Required Experience:
• Ability to learn customer support processes and techniques.
• Ability to work well with all teammates and multi-task in a fast-paced environment.
• Outstanding analytical and problem-solving skills, and excellent customer service.
• Excellent interpersonal, written, and oral communication skills.
Required Certifications:
• Ability to obtain a DoD 8570 IAT Level II certification within 90 days of hire date.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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