General Manager

DISPENSARY GENERAL MANAGER

The Dispensary General Manager will be responsible for the day-to-day operations at the retail level including staffing, training, scheduling, buying, visual merchandising, cash management, inventory management, and compliance adherence. This position requires competence in a fast-paced environment, strong leadership skills, and the ability to effectively interact with patients and other members of the Team to ensure a positive culture and the best possible patient experience for our clientele. You will be reporting directly to the Regional Dispensary Manager.

WHAT YOU WILL DO

• Hire and develop a team who are passionate about medical cannabis and the service they provide
• Lead by example through being the ultimate illustration of service, dedication, pace, positivity and energy
• Support and maintain BEYOND / HELLO’s mission and culture of positivity
• Mentor, motivate, elevate and inspire the team through training and performance reviews to ensure the company’s culture and expectations are met and exceeded
• Train store staff by reviewing, revising and implementing training materials; delivering training sessions; understanding the staff needs of the store and build depth on the bench to ensure all Company initiatives can be expedited with ease
• Follow established policies and procedures and execute all company programs for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines
• Identify and develop process improvements to assist with company growth
• Maintain thoughtful store scheduling to drive revenue while controlling overhead costs
• Perform daily inventory audits and record daily and monthly category sales and ensure accuracy at all times
• Oversee End of Month inventory reconciliations and report any discrepancies in real-time
• Develop strong vendor relationships and monitor, manage, and maintain proper inventory levels
• Ensure accuracy for all cash handling in the front of house and back of house
• Guide patients and employees with cannabis recommendations including product selection, affects, potency, dosing, methods of consumption, and administration
• Effectively and diplomatically handle employee or customer concerns and complaints while interfacing with the Regional Dispensary Manager, Marketing Team, and Inventory Team
• Maintain a comprehensive understanding of cannabis; its various forms, its chemical composition, effects, dosing, titrations, methods of consumption, and quality metrics
• Present a professional image in appearance, actions and words
• Abide by city and state regulations at all times
• Receive deliveries, build purchase orders, and maintain accurate records
• Complete daily and weekly tasks/duties as assigned by Dispensary Regional Manager
• Maintain neatness, organization, and overall cleanliness of the entire store
• Attract customers by originating display ideas; following display suggestions or schedules; constructing or assembling display properties; producing merchandise displays in showcases, and on sales floor
• Effectively and diplomatically troubleshoot MJ Freeway, coupons, and various patient issues
• Evaluate competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
• Provide support with various employee initiatives and team building
• Provide support with various off and on hour events and specials
• Report any and all issues or complaints relating to product to the Regional Dispensary Manager, Inventory Manager, and Director of Retail Operations in real-time
• Work closely with Team to run a clean, smooth, efficient and compliant store and maintain BEYOND / HELLO’s mission, values, and positive culture

EDUCATION & EXPERIENCE

• High School diploma or General Education Development (GED) required
• Associate or Bachelor’s degree in any field preferred
• Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality
• Minimum of five years combined dispensary, call center, retail, sales, hospitality, or customer service experience
• Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.
• High-level critical thinking, attention to detail, mathematical, language, and reasoning skills
• Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling

PHYSICAL REQUIREMENTS

• Constantly perform desk-based computer tasks
• Frequently sitting and standing
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
• Occasionally Twist/bend/stoop/squat, kneel/crawl
• Must be able to work a flexible schedule to include weekends and holidays; May be requested to work additional time, as business demands require
• Complete any needed assistance including oversight and coverage outside of the assigned region as needed
• An environment with moderate to loud noise level