About Seattle Center:
Seattle Center is the region's premier civic, arts and family gathering place in the core of our city and region, home to more than 30 arts, cultural, and entertainment organizations, family attractions, and tourist amenities. Our mission is to create exceptional events, experiences, and environments that delight and inspire the human spirit to build stronger communities. As a department of the City of Seattle, Seattle Center contributes to the quality of life for Seattle residents—and the region's economy and image as its top visitor destination.
In 2023 Seattle Center expanded its role to serve as the City’s lead department for operating Seattle’s new Waterfront Park , a series of new public spaces on Seattle’s downtown waterfront between Pioneer Square and the Seattle Aquarium. Seattle Center has built a Waterfront Operations team providing maintenance, public safety and strategic planning and oversight for the operations of the new waterfront, leveraging Seattle Center’s experience successfully managing public space. Seattle Center is working in partnership with the non-profit Friends of Waterfront Seattle, which is responsible to provide a range of recreational and cultural programming to the community in the new Waterfront Park. In our first year we have grown Seattle Center’s team by 20% to meet this new opportunity, building out a unified team to support both Seattle Center and the new Waterfront Park. That team will continue to grow in to be ready for the park’s completion in 2025.
About this position:
We are seeking a Security Program Specialist to lead and supervise the Waterfront Park Emergency Services Unit. The Waterfront Park will consist of 26 blocks of landscaping, piers, beach, promenade, playgrounds, a floating dock and additional public spaces and amenities by the time it is completed in 2025. This position will implement the established Performance Standards for Waterfront Park and help ensure the safety and enjoyment of park visitors. The Security Program Specialist will report to the Seattle Center Security Manager and align the Waterfront Emergency Services team with the existing Seattle Center Department and its strong and positive culture. This will include partnering with peer personnel based on the Seattle Center campus and being part of the Seattle Center Leadership Team.
The Emergency Services Unit places a very strong emphasis upon providing excellent customer service to guests, clients and staff as well as helping to ensure their safety and enjoyment while they are at Seattle Center and the Waterfront Park. The unit works 365 days a year on multiple shifts and operates 24 hours a day. The position exercises discretion and judgment in handling security matters, using security and de-escalation methods and prioritizing the handling of multiple incidents, but does not have the formal arrest authority of a sworn officer.
Here is more of what you will be doing:
- Plans, develops, and implements department-wide security policies and procedures; inspects security operations, reviews procedures and recommends corrective measures as appropriate.
- Contributes to the administration of the security program and staff by modeling Seattle Center organizational values, overseeing activities, ensuring effective communication, supporting a positive work place culture, and supervising security officers and security activities.
- Coordinates and monitors staff training and provides expertise and support throughout the annual training cycle to ensure staff are fulfilling requirements.
- Acts as lead point of contact with external law enforcement and other government agencies regarding special needs or risk considerations.
- Attends meetings with clients and residents to assess security requirements and plans programs to improve security.
- Problem solves emergent issues and provides coordination support for mitigation and external responsive efforts.
- May be needed for after-hours communications regarding emergent events or incident troubleshooting.
- Prepares, reviews, and maintains security incident reports, procedures and filing systems.
- Schedules staff to shifts with regular adjustments for vacations, call offs, or special needs.
- Review and approve timesheets for subordinate staff.
- Conducts performance management for direct reports as needed, including annual appraisals.
- Monitor vehicles assigned to the Security department and report damage to the proper departments. Schedule routine maintenance and ensure vehicles receive service on schedule.
- Performs other related duties of a comparable level/type as assigned.
Minimum Qualifications:
Experience: Requires three years of experience in security work, including developing security policies and procedures and supervising or leading staff.
Experience and Education Equivalency: Combinations of appropriate education, training, certification, and experience will be evaluated on an individual basis for comparability to the minimum education and experience requirements.
License, Certification, and Other Requirements:
Requires a valid State of Washington Driver's License.
You will be successful in this role if you have:
- Excellent interpersonal and conflict resolution skills. Ability to train staff to communicate clearly and diplomatically with the public while enforcing security rules, often under stressful situations. Ability to resolve conflicts between the public and/or staff and negotiate solutions without resorting to force or provoking unneeded conflict. Ability to persuade. Ability to elicit cooperation and compliance under difficult or stressful circumstances.
- Leadership competencies that encourage open and transparent communication and creates a culture of belonging amongst staff.
- Proven ability to function autonomously and effectively in a fast-paced, high-pressure environment.
- Proven ability to exercise professional judgment in decision-making and recommendations.
- High organizational skills.
- Demonstrated ability to take on challenges and work to solve them.
- Excellent customer service, interpersonal, and communication skills.
- Prior experience in a governmental capacity and management experience preferred.
- Experience beyond user level of access control systems.
Work Environment/Conditions:
- Most work is performed in a combination of field work and an office environment.
- Work may involve irregular hours and contact with disorderly or irate citizens.
The full pay range for this step-progression position is $44.81 - $52.23 per hour. New employees begin at Step 1 of the pay progression, which is $44.81 hourly. Current City employees’ starting rate of pay will be based on Personnel Rules regarding promotions.
How to Apply:
Applications are reviewed after the posting closes. You must submit the following items to be considered for this position no later than 4:00 pm Pacific Time on Tuesday, October 8, 2024:
- Completed NEOGOV online application.
- Supplemental questionnaire responses.
- Cover letter describing how your skills and experience align with the stated job responsibilities and qualifications.
- Current résumé indicating relevant experience and education.
Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.
IMPORTANT NOTE: To align with our commitment to equity and the City of Seattle's Race and Social Justice Initiative, Seattle Center is collecting cover letters and resumes without personal identifiers to achieve a blind screening process.
Driving Record: A current, "FULL" driving abstract from the Department of Licensing submitted upon offer of employment. Candidates with driving history that does not meet our current safety standards will be disqualified from consideration. Current City of Seattle Employees in a driving position may be required to submit an updated abstract.
Pre-Employment Physical: Successful candidates will be required to pass a pre-employment physical.
Background Check: This position involves background check of conviction and arrest records in compliance with Seattle’s Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided with an opportunity to explain or correct background information.
Why work at the City?
The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in dismantling racist policies and procedures, unlearn the way things have always been done, and create and provide equitable processes and services.
The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life, and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: .
For helpful tips on the application process and recruitment process: Working at the City - Human Resources | seattle.gov .
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