Automotive Service Field Advisor

Automotive Service Field Advisor

• Location: Dania Beach, FL 33312 (Fort Lauderdale area)
• Hybrid work schedule: 2 days in-office; 3 days remote
• REQUIRED: Automotive Service / Automotive Distributor Support experience
• REQUIRED: 30 to 40% travel (to Caribbean & Latin America)
• Compensation: $70,000 salary; discretionary bonus potential; comprehensive benefits
• Prior to hire: criminal background check, employment verification, drug screening and physical

Summary: The Service Field Representative position is responsible to improve the Service Operation within the Caribbean and some Latin America countries conducting service activities and programs. Experience working in Automotive, Truck service distributor operation REQUIRED. Up to 40% international travel is expected (required). Strong communication and negotiation skills. Proficiency in Microsoft Office. Spanish fluency would be beneficial (not required).

Responsibilities – Automotive Service Field Advisor:

• Overview of Distributor Service operations and make improvement recommendations with support of management
• Support distributors on all inquiries regarding Service matters with support of Field Advisor and management
• Monitor and follow up monthly Service KPI’s per distributor to assure targets are achieved
• Provide support as needed in the preparation of yearly Service Conference and special events
• Responsible to prepare and follow up action plan for each distributor and provide countermeasures in order to improve their operations with support of management
• Visit Distributors and their customers to guarantee good customer satisfaction and review possible areas of improvement
• Prepare KPI reports and business trip reports and present them to management
• Prepare presentations and present it to Distributors and upper management
• Prepare agendas for meetings, document key decisions and collaborate with team members to develop project collateral
• Write and disseminate work plans and project documents, including procedures, proposals, progress reports and presentations

Qualifications – Automotive Service Field Advisor:

• REQUIRED: Automotive Service / Automotive Distributor Support experience
• REQUIRED: Ability to travel 30 to 40% to Caribbean & Latin America (other locations may be added)
• Bachelor's Degree highly preferred (Company will consider Associates degree and 3 to 6 years of experience or equivalent combination of education and experience)
• Must be proficient in Microsoft Word, Excel, PowerPoint, Outlook
• Excellent communication skills and writing ability to communicate with customers, vendors, and sales staff
• Negotiation skills
• Self-motivated & target-driven; able to work with minimum supervision; teamwork mindset
• Positive & proactive attitude
• Presentation Skills
• Relationship management skills and openness to feedback
• Prioritizing, time management and organizational skills