district manager

Looking for people who want to make an impact and difference in a company.

District Manager

A Plus Automotive started in 2019. Our vision was to grow a profitable business by creating a positive employee experience, so that each employee is passionate about delivering a customer experience that exceeds customer expectations.

Responsibilities

• Ensure all locations open on time, remain open until scheduled to close, and are staffed appropriately for the business.
• Collect and review KPIs on an ongoing daily basis to confirm we are pacing to hit goals.
• Send a brief daily recap email at the conclusion of the day to communicate ongoing challenges, opportunities, and wins.
• Send agenda for the following week no later than Saturday 7pm to RM.
• Be the cheerleader for your teams and maintain a high level of positivity and motivation at all times.
• Hold your team accountable through performance management.
• Deal with claims, warranties, and customer complaints that exceed $100.
• Handle Personal Action Forms for employee changes.
• Grow the business by increasing customer count and maintaining current fleet accounts.
• Conduct interviews and recruit for your market.
• Manage social media customer feedback and Google reviews.
• Verify payroll accuracy every Thursday.
• Approve all orders while staying within the budget.
• Respond to all emails with detail, professionalism, and positivity.
• Ensure cross-training and manage turnover professionally.
• Encourage your team to compete and have fun through company incentives and initiatives.
• Complete all admin needs by Monday 8am.

Expectations

• Work 5 days, 50 hours in stores while being engaged and available when needed.
• Be a true leader and build a team that enjoys and takes pride in their work.
• Increase sales, control costs, and ensure profitability.
• Teach, train, coach, and motivate your teams.
• Give good direction and delegate tasks appropriately.
• Ensure a great customer and employee experience.

Strengths Needed for the Position

• Leadership skills, conflict resolution skills, and listening to learn.
• Self-motivated to work with little to no supervision.
• Accept responsibility for all things and people in your charge.
• Strong communication and computer skills (Excel, Word, email, text, Zoom).

Primary Focus Should Be

• Ensuring each employee and customer has a great experience.
• Recruiting and staffing the business for growth while controlling costs.
• Teaching and enforcing strict adherence to processes and procedures.
• Delivering on KPIs including sales, customer count, payroll cost, and profitability.
• Employee and customer safety.

Secondary Focus Should Be

• Facility and equipment repairs and maintenance.
• Curb appeal.
• Recruiting.
• Fleet account management.
• Online training completion.

Positive Impacts When the Job is Done Well

• For Company:
  • Profitability and continued growth of new locations.
  • Reduced turnover and longer tenured staff.
  • Increased customer counts.
• For Teammates:
  • Promotion opportunities.
  • Performance-based pay rate increases.
  • Bonuses.
  • Job security.
• For Customers:
  • Better and more consistent service.
  • Trust that A Plus Automotive will always do the right thing.

Negative Impacts When the Job is Not Done Well

• For Company:
  • Lost business and decreasing customer counts.
  • Employee turnover and poor morale.
• For Teammates:
  • Less opportunities for growth and compensation increases.
  • Less enjoyable workplace.
• For Customers:
  • Less trust in our ability to deliver on service.
  • Extended service times.