VP of Operations Vacation

Job Description Summary

The VP of Operations is responsible for developing strategies, guiding franchise business location teams, and working with other business partners, both internal and external, to enhance the overall value and efficiency relating to the management portfolio.

The VP of Operations is a highly motivated and results driven business unit leader who directs and manages the organization’s daily business activities, develops effective business strategies, and implements programs to meet overall growth objectives. They account for staff development, controls of and efficiencies of daily operations, sale objectives, EBITDA management, client and vendor relationships and embody the organization’s image. The VP of Operations also determines and upholds the vision and mission of the company.

What You’ll Do (Functions & Responsibilities)

• Operations Management: The VP ensures that all aspects of operations run smoothly. This includes oversight of business development, revenue management, occupancy, property maintenance, housekeeping, guest services, and vendor relationships. Oversight for all hiring management, performance reviews and training for all team members.
• Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution. Oversight for all hiring, management performance reviews and training for all employees.
• Strategic Planning: Establishes, implements, and communicates the strategic direction of operations division to optimize rental revenue, occupancy rates, and guest satisfaction for all business locations. This involves analyzing market trends, overseeing pricing strategies, and identifying growth opportunities.
• Financial Management: The VP oversees budgeting, financial reporting, and cost control. They work closely with finance teams to ensure profitability and efficient resource allocation.
• Quality Assurance: Ensuring consistent quality across rental properties is crucial. The VP establishes and monitors standards for cleanliness, safety, and guest experience.
• Team Leadership: Collaborates with leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems. Lead and motivate property managers, staff, and other team members. Effective communication and collaboration are essential. Identifies training needs and ensures proper training is developed and provided.
• Marketing and Sales: The VP collaborates with marketing teams to promote business development, attract guests, and manage online listings. They also explore partnerships and distribution channels.
• Technology and Systems: Staying updated on industry technology (such as property management software) is vital. Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
• Administration: Maintains operational protocols and efficiency, allocate resources, and monitors the success of key performance indicators.
• Develops and maintains relationships with property owners, prospective owners, and their team members.
• Communicates with relevant vendors and trade associations.
• Reviews vendor relationships on an ongoing basis and makes changes to improve efficiencies.
• Attends industry conferences.
• Creates, reviews, updates, and enhances operational workflow processes.

Qualifications

What We’re Looking For (Minimum qualifications)

• 5 or more years of management experience in short term rental property management.
• Valid driver’s license and the ability to commute to franchise locations throughout the US.
• Real Estate Brokers license required.
• Experience with the day-to-day operations of short term/vacation rental property management, including revenue management, preferred.
• Previous technology experience or aptitude a plus.
• Advanced working knowledge of all Microsoft Office products, with a focus on Excel (can create pivot tables, for example) and Word.
• Attentive to timelines and excellent time management skills.
• Keen attention to detail and high level of accuracy.
• Committed to providing world-class client service to property owners, rental guests, vendors, and more.
• Ability to read, analyze, and interpret data, contracts, and vendor agreements.
• Strong conflict resolution and negotiating skills.
• Remote office and management experience.
• Willingness to keep current with new trends and legal/regulatory aspects of the short-term/vacation rental industry.
• Budgeting and monthly financial reporting experience required.
• Superior interpersonal skills including effective written, verbal, and listening.
• Strong analytical and problem-solving abilities.
• Ability to work weekends during peak rental times.

Education Requirements

• Bachelor’s degree in business administration or related field.
• MBA/Master’s preferred.
• License Requirements: Florida Real Estate Broker