Transportation Operations Manager

As an Operations Leader for Action Resources, you are the pulse of the terminal responsible for growth and development of a profitable transportation operation. You will coordinate and manage day-to-day operations to drive profitability and growth, working with other terminals and drivers to meet the needs of the company with a primary focus on your assigned market.

• Driver retention and development
• Safety focus every day in the areas of terminal and on the road
• Creating and maintaining a great culture of success and team development
• Asset Management
• Build trust and relationships with existing and new customers

The Operations Leader will be the driving force for the terminal in meeting and exceeding their terminal Key Performance Indicators (KPIs) for Operations, Retention, Safety & Compliance, Customer Service, Financials, and annual goals and objectives.

DUTIES AND RESPONSIBILITIES:

• Focused on key areas of Operations: Safety, Service, Revenue, Assets, and Costs
• Implement and support all company continuous improvement and safety efforts.
• Serve as the liaison for company drivers, owner-operators, and terminal associates.
• Interact with both internal and external customers in a cooperative and professional manner to meet their needs. Require the same level of cooperation from the driver force; ensure superior customer service.
• Be an effective change leader, as it relates to processes, structure, and business modeling.
• Act as a driver advocate, involved with retaining, recruiting, and hiring drivers; treating drivers fairly, respectfully, and honestly.
• Coordinate daily terminal activities: supporting terminal-specific operating objectives.
• Effectively handle escalations and time-critical issues, performing transactions in a timely and accurate manner.
• Collaborate and support the sales team in managing existing, targeting, and supporting new business opportunities.
• Develop and mentor staff through performance evaluation and effective coaching.
• Promote and develop safe work behaviors through effective communication, implementation, and follow-up of the company safety programs and objectives.
• Identify process breakdowns and develop improvement plans with partners to resolve.
• Foster a positive culture.
• Assist in effectively onboarding drivers and associates to terminal processes.
• Initial point of contact for personnel problems and troubleshooting.
• Monitor equipment for proper efficiency levels.
• Abide by and provide feedback for continuous improvement of all EHSS policies, procedures, and safe work practices.
• Duties and responsibilities as assigned by the Regional Terminal Manager.

BUSINESS & LEADERSHIP COMPETENCIES:

• Teambuilding skills and the ability to drive change.
• Strong analytical and problem-solving skills.
• Strong business and financial acumen with a particular understanding of financial indicators and success measures.
• Strong supervision, planning, coordination, negotiation, and employee relations skills.
• Excellent customer-facing and service skills.
• Excellent communication skills (oral, written, and presentation).
• Excellent organizational and time management skills.
• Excellent development and coaching ability.

EXPERIENCE AND SKILL REQUIREMENTS:

• Bachelor’s degree or equivalent combination of education and experience in the transportation industry.
• 3-5 years of experience in the transportation field preferred.
• 0-2 years of fleet management/leadership of drivers preferred.
• Previous experience leading teams and managing remote locations preferred.
• Previous tank trailer and hazardous waste transportation experience preferred.
• Familiarity with Transportation Management Software (e.g., TMW, McLeod).
• Proficiency in the use of Microsoft Office suite.
• Excellent written and oral communication skills.