Communications Officer

Posting Details
First Section
Who We Are
At Gonzaga we don't just state our mission. We live it every day as a Catholic, Jesuit, and humanistic University. It is the reason we exist and the foundation for our purpose: educating students for lives of leadership and service. From students to faculty and staff members, everyone here knows what we stand for - and they know how valuable our mission is to the success of our institution.
Our diverse selection of benefits is part of Gonzaga's commitment to care for and meet the needs of our employees and their families. The University provides full-time employees in their first year: a PPO Medical plan administered by Premera Blue Cross, employer-paid dental programs through Delta Dental, vision coverage through VSP, employer-paid Life Insurance, and optional employee-paid Life Insurance through Lincoln Financial, TIAA 403(b) Retirement plan including free onsite financial planning and advising, Employee Assistance Program through Supportlinc, Zagfit Wellness program with access to GU's onsite fitness center and Spokane Transit Authority (STA) bus passes. Additionally, full-time (40 hours per week) staff employees accrue 4 hours of sick time per pay period (pro-rated for less than 40 hours/week), vacation time starting at 5 hours per pay period (pro-rated for less than 40 hours/week) and 17 paid holidays. Additional benefits such as Long Term Disability and Tuition Waivers are available after the first year of employment.
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Position Title
Communications Officer
Posting Number
S2408P
Department
Campus Security & Public Safety
Work Schedule
Non-exempt, multiple shifts, part-time: Department services Gonzaga University community on various day, evening, weekend shifts. Generally, shifts are assigned, and reassignment to other shifts may occur over time.
Employment Status
Regular
Temporary or Fixed-Term Assignment End Date
Hours per Week
40
Months per Year
12
Job Purpose
Join Gonzaga University as a Security Communications Dispatch Officer
Gonzaga University is seeking a dedicated and skilled Security Communications Dispatch Officer to join our Campus Security & Public Safety team. This critical position provides dispatch, investigative, and communications support to ensure the safety and security of our entire campus community-24 hours a day. As a Communications Officer, you will be the first point of contact for individuals seeking assistance, providing excellent customer service while responding to emergencies, monitoring alarms, and using various security technologies to enhance campus safety.
Key Responsibilities:

• Dispatch & Communications: Receive and respond to emergency and non-emergency calls, providing clear, concise, and timely communication with campus security personnel, first responders, and other stakeholders.
• Alarm Monitoring: Monitor fire, burglary, temperature, and panic alarms, ensuring quick and effective responses to incidents or alerts.
• Security Technology Operations: Utilize video surveillance systems, Persona Card Access systems, and other security technology to maintain officer safety and monitor campus facilities.
• Incident Management: Log, track, and provide accurate documentation of all security incidents, responses, and actions taken.
• Customer Service: Serve as the first point of contact for students, faculty, staff, and visitors, offering assistance and information while maintaining a high level of professionalism and service.
• Safety & Security Support: Assist in maintaining a safe and secure environment for learning, working, and living, in line with the University's mission.
• Collaboration: Work closely with other departments and agencies to coordinate resources and responses to campus-wide events, emergencies, and routine security operations.

Why Gonzaga?
At Gonzaga University, we're committed to fostering a safe, supportive, and vibrant campus community. As a Security Communications Officer, you'll be part of an essential team that plays a direct role in ensuring the well-being of students, faculty, staff, and visitors. With our beautiful campus and strong sense of community, you'll be in a position to make a meaningful impact every day.
The budgeted annual salary range that the University reasonably expects to offer for this position is $41,602 annually.
The internal full salary range is $33,892 - $45,854.
Anticipated/Budgeted Salary (Annualized 12 months, 40 hours/week)
Minimum Salary (Annualized 12 months, 40 hours/week)
41600
Salary Midpoint (Annualized 12 months, 40 hours/week)
46400
Maximum Salary (Annualized 12 months, 40 hours/week)
51240
Essential Functions
Essential Function Category Title
Communications and Systems
% of time for section
75%
Function Details
Communications:

• Perform necessary skilled communication while receiving emergency and non-emergency phone calls by collecting vital information from callers to determine best course of action through dispatching officers, transferring to appropriate department or person, or guiding to the correct internal and external resources.
• Use of appropriate radio protocol, prioritizing calls, and multi-tasking while dispatching officers to calls for service.
• Responsible for dispatching Plant Services employees to calls for service after regular University work hours.
• Upon request, take over the Switchboard phone lines when Guest Services is unable to perform this operation (Holidays, School Closures, Meetings).
• Assess urgency of custodial, maintenance, IT and grounds issues occurring at on and off campus owned properties and advise proper personnel on nights, weekends, and holidays through telephone, radio or by work order depending on the urgency of the problem.
• Responsible for after-hours notifications to On-Call Security Administrator, Housing and Residence Life, Study Abroad, Student Development, and Administration regarding emergency, medical or unusual circumstances.
• Upon request of the Spokane Fire Department and the Spokane Police Department, patch officers through to their respective radio channels for direct communication through the dispatch console.

Systems:
Alarms -

• Monitors fire, burglar, high temperature lab, panic, intrusion, blue light phone, and high water alarms Monitors Persona card access and lock system for breaches in security.
• Lock and unlock campus buildings through Persona card access system when necessary including emergency lock-down of the University. Monitors Fire Pager and 911 calls Systems.

Security Cameras -

• Conducts surveillance investigations during real-time and recently occurred incidents while operating the camera system housing more than 600 cameras.
• When time allows, monitor cameras for illegal, suspicious, and inappropriate behavior and notify officers of observations made.
• Exports video footage upon request of officers, Spokane Police, or other emergency personnel Systems

Omnigo -

• Responsible for documenting dispatch calls, daily log activity, and running reports on both the Dispatch Module and the Officer Module.

T2 & Pixit -

• Utilize the Parking & Transportation software, T2, to locate and identify students, staff, faculty, visitors and vendors.
• Document lost & Found information into Pixit when items arrive or when items are reunited with their owner.

Essential Function Category Title
Resource Liaison
% of time for section
20%
Function Details

• Facilitate services for the community through Safe Ride, Uber Health, Detox, Spokane Police, Spokane Fire, Spokanimal, Avista, Luthern Services and other external agencies.
• Maintain current list of staff, faculty and students for emergency and non-emergency contacts. Maintain and provide access to student health information for emergency situations.
• Utilize EMS, StarRez, and other internal systems as needed.

Other Functions
Other Functions

• Assist in training of new communications, security officers and student employees.
• Work with outside vendors for access to buildings.
• Additional duties as assigned

University Competencies
University Work Values
Promoting Excellence in Academic Endeavors and Professional Practice
• Fostering intellectual depth, competence, reflection, and creativity in pursuing exemplary, rather than satisfactory, outcomes
Sharing Responsibility for Mission Identity and Leadership
• Making a personal commitment to learn about Gonzaga's mission, discovering ways to contribute individually and collaboratively to our distinctive learning and research community
Affirming a Commitment to Human Dignity
• Engaging one another with profound respect, professionalism, and cura personalis while supporting one another's continued learning, development, and maximizing of potential
Advancing a Culture of Inclusiveness
• Developing cultural fluencies and global awarenesses, and practicing habits that enable us to value, recruit, and support community members from historically underrepresented backgrounds
Caring for Our Common Home and Integral Ecology
• Growing ecological awareness of and respect for the interconnectedness of human and non-human life, and the need to develop and practice habits that are mutually beneficial to all life
Cultivating Individual and Community Accountability
• Demonstrating mutual commitment to our shared project by holding ourselves and others responsible for actions, expecting appropriate behavior, and aligning activities with ethical and professional standards
Qualifications/Knowledge Required/Years Experience Required
Degree Required
Vocational, Associates, Technical Degree
Certifications and/or Licensures required
N/A
Knowledge Required
Early career, knowledge may be from education and/or some experience
Years Experience Required
1-2.99 years
Minimum Qualifications

• Associates, Vocational, or Technical degree or equivalent work experience in field of security, law enforcement, emergency management, military, fire, medical, or similar services.
• Multi-task in several software and communications programs and devices.
• Able to clearly communicate and maintain calm demeanor while responding to highly stressful situations including distressed callers.
• Strong communication skills-both verbal and written-with the ability to stay calm and professional in high-pressure situations.
• Excellent multitasking and problem-solving abilities in a fast-paced environment.
• Ability to maintain confidentiality and manage sensitive information with discretion.

Desired Qualifications

• Work experience in higher education.
• Previous experience in dispatch, security, or emergency services is preferred.
• Proficiency with security and surveillance technologies, including video monitoring systems and card access control.

Physical / Environmental Qualifications

• Remain in a sitting or standing position up to 12 hours.
• Wrist and hand movement related to computer work.
• Work is performed in a closed or confined facility.
• Bend, stoop, kneel stretch and reach.
• Visual acuity and multi-tasking while viewing 9 monitors.
• Finger dexterity for operation of phone, computer, and dispatch console.

Posting Detail Information
Open Date
10/11/2024
Close Date
10/25/2024
Open Until Filled
No
Application Review Begins On
Special Instructions to Applicants
EEO Statement
Gonzaga University is a Jesuit, Catholic, humanistic institution, and is therefore interested in candidates who will contribute to its distinctive mission. Gonzaga University is a committed EEO/AA employer and diversity candidates are encouraged to apply. All qualified applicants will receive consideration for employment without regard to their disability status and/or protected veteran status. Applicants with disabilities needing reasonable accommodations to complete the application or hiring process should contact Human Resources (509) 313-5996.
Clery Statement
Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics
The safety of all members of the campus community is of vital concern to Gonzaga University. Information regarding crime prevention advice, the law enforcement authority of Campus Security, policies concerning the reporting of any crimes which occurred on the campus (and other specified locations), other security and safety-related policies, as well as the crime statistics for the most recent 3-year period may be found in the Campus Safety and Security Guide and Annual Fire Safety Report. The Gonzaga-In-Florence Safety & Security Guide is also available.
A copy of the report can be found online at . A paper copy of the Campus Safety & Security Guide and Annual Fire Safety Report or the Gonzaga-In-Florence Safety & Security Guide may be obtained by contacting the Student Development Office on main campus, College Hall 120. The Florence Guide may also be obtained on the Florence campus in room 105.