Head of Recon Metrics, Analytics and Workflow

The Global Reconciliation Utility (GRU) is responsible for defining and executing a common operating model that delivers a scalable and controlled service offering, supporting reconciliation production globally. The organization is leading a significant, multi-year transformation effort targeting risk remediation, cost efficiency, standardization, and simplification of our recon processes and platforms across Operations.

GRU is geographically aligned to a 'follow-the-sun' model with Citi Solution Centers supporting all regions and business lines. The organization's footprint spans across 10 Countries and facilitates reconcilement of over 41 billion transactions per annum.

This role requires a good understanding of the industry, and direct competitors' products and services, which are necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of Operations' overall reconciliation strategy and alignment between GRU and all relevant lines of business. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Determines approach and strategy of organizational structure and implementation strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Full responsibility for management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. This will directly report to the MD / Global Head of Recon Unite and function as an integral member of the functional leadership team.

• Front-to-back accountability for design, execution and on-going management of a central reconciliation reporting solution.
• Design the structure and governance of Key Risk and Performance Indicators across the reconciliation lifecycle.
• Develop new analytical concepts and approaches to solving issues affecting business/ geographic region or a major segment of it.
• Design a common reconciliation workflow solution in partnership with Operations, Finance and Technology; Accountable for implementation.
• Supports a wide range of internal clients (Product, Operations, and Finance) and manages multiple high priority visible projects.
• Accountable for end results, budgeting, planning, policy formulation.
• Reviews and analyzes data on operations productivity, risk and efficiency; makes strategic decisions on solutions and improvements; presents recommendations to organization and senior management.
• Works as a strategic professional who anticipates and designs changes to reconciliation reporting in line with business systems, trade flow processes and tools within an area of expertise corresponding to pre and post settlement processes and transaction capture activities.
• Applies broad and comprehensive understanding in multiple functional areas (all aspects of the trade lifecycle) as well as underlying business principles.
• Maintains detailed understanding of the business and applies industry and market knowledge to drive improvements within the functional area.
• Requires advanced judgement and conducts in-depth quantitative or qualitative analysis to structure and solve problems and develop new, innovative solutions.
• Ability to manage complex issues, and implement and manage a successful risk/control environment.
• Champions mobility, diversity, training, compliance, and risk & control initiatives.
• Provides evaluative judgment based on analysis of factual information in complicated, unique and dynamic situations; draws on diverse range of internal and external sources.
• Demonstrates exceptional communication skills, influences and negotiates with senior leaders (across functions) and articulates complex recommendations.
• Builds credibility and trust with the senior management team across the regions.
• Develops strong partnerships with Technology, Compliance/Risk, Finance, HR and key internal stakeholders.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• 15+ years of experience.
• Demonstrated commercial awareness.
• Strategic professional.
• Proven experience managing large scale, cross functional programs and budgets.
• Strong experience managing and/or partnering with technology functions.
• Experience developing and/or managing metrics and workflow solutions.
• Conceptual thinker.
• Execution focused.
• Reconciliation Subject Matter Expert - significant industry knowledge and experience.
• Exceptional analytical skills.
• People Management Skills.

• Bachelor's/University degree or equivalent experience, potentially Master's degree and managerial experience.

Operations - Transaction Services

Reconciliation and Proofing

Full time

Jersey City New Jersey United States

$170,000.00 - $300,000.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Mar 29, 2024

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