Senior Records Services Associate

As a Senior Records Services Associate, you will be responsible for quality control, error correction and oversight of the document workflow process. This position also prepares, scans and indexes various documents, handles processing exceptions and ensures the security and preservation of company records.
This is a Binghamton Home Office position.
Description of Duties & Responsibilities of a Senior Records Services Associate:

• Track and log daily production statistics. Perform rigorous quality control checks on scanned documents to ensure ahigh degree of clarity and readability and image is properly categorized and stored.
• Assist in the administration and maintenance of department applications that track and process mail and records.
• Effectively process document imaging exceptions through document workflow applications.
• Accurately identify and separate pre-determined document types from incoming mail, faxes and emails to categorize the document imaging process and prepare documents for imaging into capture processes.
• Accurately and effectively scan documents using high production document scanning equipment. Perform quality control checks on scanned documents to ensure image has high degree of clarity and readability.
• Respond to inquiries regarding document imaging, shipping and mailing policies and procedures.
• Administer incoming document workflows for business units using various computer applications including CRM and Records Repository Systems.
• Prepare content for mailing including, correspondence, checks, and other policy related material.
• Provide back up support to the Mail Services and Support Services within Records Management Services as necessary.
• Handle more complex processing issues, provide processing support and assist with training.

Required Skills & Experience of a Senior Records Services Associate

• Minimum of 2 years of related experience required.
• Previous records or mail room experience preferred.
• Intermediate knowledge of Microsoft Office Suite required.
• Excellent data entry skills.
• Basic computer skills.
• Ability to operate general office equipment.
• Excellent written and verbal communication skills.
• Ability to perform work accurately and thoroughly.
• Ability to take care of both internal and external customer needs.
• Ability to pay close attention to detail.
• Ability to prioritize and organize a heavy workload.
• Ability to lift and/or carry loads of 10-50 pounds.
• Ability to push and/or pull loads of 10-100 pounds.

Education Required: High School Diploma or equivalent required.
Pay Range : $18.16 to 20.07 hourly
The starting pay rate for this role is based on a variety of relevant factors, including location, education, experience, and skills.
Visa sponsorship is not available for this position
Relocation assistance is not available for this position
Security Mutual is an Equal Opportunity Employer
About SML:
Security Mutual Life is a leading provider of life insurance, accumulation products and retirement-, business- and estate-planning services for individuals, families and businesses. Our innovative products help our clients meet their financial protection needs. Headquartered in Binghamton, New York, the Company was founded in 1886 and is recognized for its longstanding history of financial strength and stability.
We continually invest in technology. Our agents and employees are equipped with the latest tools and deliver outstanding service to our hundreds of thousands of policyholders throughout the United States.
We are committed to our neighbors and communities. Security Mutual and its employees help support a wide variety of community and charitable initiatives and organizations through our donations and service.
At Security Mutual our employees are among the Company's most valued assets. We offer competitive salary and benefits and our work environment reflects the Company's core values of trust, respect and integrity.
Federal & State Labor Law Posters: